Resident Maintenance Manager

ConcordRENTS • Orlando, FL

19h • Onsite

About The Position

ConcordRENTS is a distinguished leader in delivering a quality, customer–centric property management experience across affordable and market–rate multifamily communities throughout Florida. For more than 30 years, their success has been driven by exceptional team members and an unwavering commitment to supporting the communities they serve. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to their growth as a company, propelled by the ability to meet the needs of a changing market and to stay ahead of the competition. At ConcordRENTS, you can grow your career in an organization that invests deeply in both its communities and its team members. As a leader at the community, individuals in this position contribute to its success by ensuring the condition of amenities and apartment homes meets Concord's high standards. This includes fully preparing apartment homes for new residents as well as maintaining the condition of occupied apartments. This opportunity is suitable for individuals proficient in painting, plumbing, electrical, appliance repair, carpentry, landscape quality control, and irrigation repairs. The candidate will maintain the community's curb appeal to provide an attractive environment and must have the ability to transfer knowledge to others on the team. Candidates should have the desire and ability to address residents' customer service needs through clear and caring communication, work independently with a sense of urgency, be solutions-oriented, and be willing and able to learn industry-leading technology to provide efficient and effective service. Qualified candidates must have demonstrated organizational skills to prioritize daily schedules to meet property demands. This position requires the team member to perform work functions for the community at which they live.

Requirements

• Proficiency in painting, plumbing, electrical, appliance repair, carpentry, landscape quality control, and irrigation repairs.
• Ability to transfer knowledge to others on the team.
• Desire and ability to address residents' customer service needs through clear and caring communication.
• Ability to work independently with a sense of urgency and are solutions oriented.
• Willingness and ability to learn industry leading technology to provide efficient and effective service.
• Demonstrated organizational skills in order to prioritize daily schedules to meet property demands.
• Use of mathematics together with the analytical use of complicated drawings, manuals, and schematics.
• Use various types of precision measuring instruments, such as gauges, meters, and electrical testers.
• High School Diploma or GED Equivalent.
• Applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing.
• Certified Pool Operator (CPO) certification (may be required and must be provided at the time of hire or obtained through company-provided training within six (6) months of hire).
• EPA certification (either Universal or both Type I and Type II) (required and must be provided at the time of hire or obtained through company-provided training within six (6) months of hire).
• Ability to speak, read and write English for safety and productivity reasons.
• Over five years required to be fully familiar with required techniques, equipment, systems, documentation, monitoring the work of others, and work routines.

Responsibilities

• Works from policies, standards, schedules, service requests, logs, contracts, warrantees, and instructions.
• Interviews, selects, recommends hire, trains, and supervises Maintenance Department staff.
• Provides for safety instruction, equipment, and devices and ensures that employees are aware of safety and quality standards.
• Provides operational training and technical direction and assists staff in the investigation and resolution of problems.
• Assigns and checks work.
• Evaluates performance and provides counseling and coaching to employees.
• Recommends, initiates and documents disciplinary measures as required.
• Monitors and records attendance and authorizes time cards.
• Initiates personnel actions, such as promotions, transfers, and terminations.
• Maintains harmonious employee/employer relations.
• Participates in annual planning, recommends maintenance budget levels and related capital equipment purchases, and responds to inquiries or provides documentation in response to related inquiries.
• Works with Community Director to select and negotiate with local vendors and contractors.
• Establishes maintenance and preventive maintenance schedules and routines in keeping with overall company policy to meet requirements of standards.
• Establishes and modifies priorities to suit changing conditions, and makes individual assignments based on the skill and availability of staff and monitors results.
• Tracks and determines the status of service requests in computer system and closes records for completed orders.
• Investigates and resolves issues where service orders are past due in computer system.
• Ensures that maintenance related documentation is current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire, compactor, and pool logs ensuring that records are current and meet requirements.
• Checks warranty information and ensures that repairs performed meet with warranty requirements.
• Contacts vendors as required to resolve outstanding issues.
• Monitors inventories of parts, supplies, and materials, places orders ensuring that inventories meet prescribed levels.
• Ensures that parts, materials and supplies are properly stored and that shop is maintained in safe and orderly condition.
• Monitors the effectiveness of move-in and move-out inspections and conducts and documents inspections and orients new residents to the operation of units in apartments and respond to questions, as required.
• Participates in and monitors maintenance activities involving response to service requests, painting or general maintenance of grounds, snow and ice removal, pool, amenities, club house and apartment homes, as well as apartment home housekeeping and preventive maintenance.
• Arranges for the movement and installation of equipment and furnishings within offices and common or amenity areas.
• Responds to reports of unusual or escalated repair or maintenance issues.
• Determines repair, material, and supply requirements and performs any range of repairs involving mechanical, electrical, plumbing or HVAC systems or units.
• Determines the need for outside contractors and negotiates and schedules related assignments, monitoring progress and results.
• Arranges for, implements and participates in any range of special projects to install or repair items to increase the aesthetics, safety, or quality of the property.
• Maintains property grounds and facilities and resolves safety hazards, property damage, or unsightly conditions.
• Reports unusual or serious problems to management.
• Prepares any range of periodic or special reports and data relating to maintenance activities and statistics.
• Available for on call duty, nights and weekend work.
• Provide one additional week of on-call support per month.
• Perform one additional weekend of swimming pool maintenance per month and complete the required pool inspections.
• During the weekends that Resident is on-call or is responsible for the swimming pool, access the compactor area no later than noon each day to place any items in the compactor that are surrounding the area and complete the compactor inspection.
• Respond as the first contact for Fire / Burglar Alarms and Hurricane Response.
• Complete the Initial Post Hurricane Damage Assessment in the event of a hurricane.
• Perform the light inspection at the community during the additional week that the team member is on call, and potentially for additional weeks at the discretion of the Community Director.

Benefits

• 16 days of paid time off in the first year.
• 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full–time team members and 50% for resident maintenance positions.
• Performance and role-specific bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED