Resident Assistant Maintenance Manager

ConcordRENTS • Fern Park, FL

1d • Onsite

About The Position

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. With over a 30-year history, the company invests in maintaining its communities and team members, offering industry-leading starting wages and a rich 401-K program with a company match. The management approach emphasizes maintaining the value and integrity of communities while demonstrating exceptional customer service and building relationships with residents. The company measures performance based on resident satisfaction and recognizes teamwork as key to growth. Individuals in this position contribute to the success of the community by maintaining amenities and apartment home interiors, including fully preparing apartment homes for new residents and maintaining occupied apartments. This role requires experience with painting, plumbing, electrical, appliance repair, carpentry, landscaping, and irrigation repairs. Candidates must maintain the community's curb appeal, address residents' customer service needs with clear and caring communication, work independently with a sense of urgency, be solutions-oriented, and be willing to learn industry-leading technology. As an On Site (Resident) Assistant Maintenance Manager, the team member lives at the community and performs additional functions such as extra on-call support, weekend swimming pool maintenance, compactor area checks, and serving as the first contact for fire/burglar alarms and hurricane response, including initial post-hurricane damage assessment.

Requirements

• Experience with painting, plumbing, electrical, appliance repair and carpentry.
• Knowledge to identify and address landscaping deficiencies, as well as the ability to troubleshoot and perform irrigation repairs.
• Desire and ability to address residents' customer service needs through clear and caring communication.
• Ability to work independently with a sense of urgency and are solutions oriented.
• Willingness and ability to learn industry leading technology to provide efficient and effective service.
• EPA certification (either Universal or both Type I and Type II) is required and must be provided at the time of hire or obtained through company-provided training within six (6) months of hire.
• High School diploma or GED Equivalent.
• Applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing.
• Ability to speak, read and write English for safety and productivity reasons.
• Over three years required to be fully familiar with required techniques, equipment, systems, documentation, and work routines.

Nice To Haves

• Certified Pool Operator (CPO) certification may be required in order to service pools.

Responsibilities

• Work from check lists, schedules, service requests, logs, contracts, warrantees, and instructions.
• Track and determine the status of service requests in computer system and close records for completed orders.
• Investigate and resolve issues where service orders are past due in computer system.
• Update and maintain a wide range of records and documentation including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire log, compactor log, and pool log to ensure that records are current and meet with established standards for accuracy and completeness.
• Check warranty information and ensure that repairs to covered units are performed in keeping with warrantee requirements.
• Maintain spare parts inventory.
• Requisition supplies, materials, and parts as required ensuring that inventories are maintained at prescribed levels.
• Conduct and document move-in and move-out inspections.
• Orient new residents to the operation of appliances in apartments and respond to questions.
• Respond to punch lists and prepare apartments for move in for new residents, ensuring that all check list items are processed and resolved.
• Determine repair, material, and supply requirements and perform any range of repairs including replacement of damaged floor covering, repair of walls, counter tops, fixtures, fans, windows, doors, and appliances, involving mechanical, electrical, plumbing or HVAC systems or units.
• Respond to service requests to investigate and make mechanical, electrical, plumbing or HVAC repairs to damaged or broken apartment or amenity elements as reported by residents or staff or escalated by Maintenance Technicians.
• Examine reported problem, determine extent of repairs, materials and supplies required and make any range of repairs to damaged or broken units.
• Notify supervisor when outside contractors are required for attention to unusual conditions.
• Monitor the work of outside contractors and maintenance staff and ensure repairs are made in keeping with quality and safety standards.
• Paint any range of interior and exterior surfaces and fixtures at assigned properties, including apartments, club house and amenity areas, compactor areas, speed bumps, signs, posts, gates, street markings, and hand rails.
• Touch up building exterior surfaces as required.
• Clean and prepare surfaces, pressure washing as appropriate.
• Apply caulk around doors, windows, or on breezeway floors to repair surfaces.
• Patch and repair drywall and stucco surfaces, matching textures on walls, ceilings and other surfaces as required.
• Select proper coatings and colors.
• Paint entire surface or touch up paint as required ensuring compliance with aesthetic standards.
• Process assigned area of grounds in keeping with schedules and check lists.
• Pick up trash, empty trash bins, and replace trash bags.
• Move trash to compactor and clean, pressure wash, and sanitize compactor and immediate area.
• Blow, sweep, pressure wash, and clean sides of buildings, stairs, and breezeways.
• Clean light globes, remove cobwebs, and otherwise ensure the cleanliness of building exteriors and areas around and between buildings.
• Pressure wash building walls, breezeways, sidewalks, and other assigned areas.
• Clean and scrub pool and deck surfaces, and remove debris.
• Check water and treat with prescribed chemicals under supervision or as certified to ensure that pool water characteristics are in compliance with prescribed standards.
• Check and repair irrigation systems.
• Rake recreation areas and straighten signs and poles.
• Paint signs, speed bumps, street markings, and other areas as assigned.
• Perform assigned range of preventive maintenance routines including change filters, check smoke detectors and replace batteries as required, change light bulbs, perform damage inspections, perform routine plumbing repairs, and update exterior light map.
• Assist to move appliances into and from apartments and vacant apartments of discarded personal belongings and trash left in vacated apartment homes.
• Make keys as directed.
• Clean and maintain golf carts and report damage or the need for service.
• Respond to maintenance related inquiries from any staff members or residents.
• Perform any range of special projects to install or repair items to increase the aesthetics, safety, or quality of the property, as assigned such as adding lighting to trees, repairing fences, building shelving, and moving or installing equipment.
• Maintains property grounds and notify supervisor of safety hazards, property damage or unsightly conditions on grounds.
• Notify supervisor of the need to replenish materials and supplies when low and process requisitions as required.
• Store and maintain supplies and materials in keeping with procedures and standards.
• Available for on call duty, nights and weekend work.
• Perform work functions for the community at which they live.
• Provide one additional week of on-call support per month.
• Provide one additional weekend of performing swimming pool maintenance per month and completing the required pool inspections.
• Access the compactor area no later than noon each day during the weekends that Resident is on-call or is responsible for the swimming pool to place any items in the compactor that are surrounding the area and complete the compactor inspection.
• Respond as the first contact for Fire / Burglar Alarms and Hurricane Response.
• Complete the Initial Post Hurricane Damage Assessment in the event of a hurricane.
• Perform the light inspection at the community during the additional week that the team member is on call, and potentially for additional weeks at the discretion of the Community Director.

Benefits

• Industry-leading starting wages.
• Rental discounts ranging from 20% to 50% at participating communities for select team members.
• Rich 401-K program that includes a company match of up to $5,250 per year.
• 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED