Resident Life Navigator

Catholic Charities Archdiocese of Denver • Lakewood, CO

79d • Onsite

About The Position

A Resident Life Navigator at Catholic Charities is responsible for providing crisis intervention and milieu management to ensure a safe, stable, and positive environment for shelter residents. This role involves adhering to and enforcing shelter rules, answering phone calls including crisis calls, and providing information, referral, and advocacy services. The Navigator will also complete required paperwork, orient new participants, monitor daily chores, and perform room checks to ensure accountability to Marisol Homes' regulations and policies. Additionally, the role includes conducting regular urine drug screenings, attending staff meetings and supervisions, participating in the upkeep of the house, and performing safety checks. The position requires supporting and adhering to Catholic Charities’ vision, mission, values, and Code of Ethics, maintaining client confidentiality, and ensuring regular and predictable attendance.

Requirements

• Ability to effectively work with women in crisis situations
• Strong interpersonal communication skills
• Basic computer skills to enter data, create communications and generate reports
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Six months to one-year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Provide crisis intervention and milieu management to provide a safe, stable, and positive environment.
• Adhere to and enforce shelter rules.
• Answer phone calls including crisis calls and return all messages left.
• Provide information, referral, and advocacy to shelter residents and crisis callers.
• Complete all required paperwork accurately and in a timely manner.
• Orient new participants to shelter and explain house rules.
• Monitor and check daily chores.
• Perform room checks and hold residents accountable to the regulations and polices of Marisol Homes.
• Complete regular urine drug screenings of participants.
• Attend weekly staff meetings and monthly supervisions as scheduled.
• Participate in the upkeep of the house, report all maintenance, food, and supply needs to the supervisor promptly.
• Complete safety check at start of each shift and frequently throughout shift.
• Supports, promotes, and adheres to Catholic Charities’ vision, mission, values, and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.

Benefits

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed