Resident Navigator

Fellowship Square, Christian Care Management, Inc.•Surprise, AZ

3h•Onsite

About The Position

The Resident Navigator is a member of the Resident Experience Team and serves as a welcoming presence and trusted point of connection for residents throughout their journey in the community. The role supports smooth move-ins, resident satisfaction, and residents feeling at home from their first day. The position is based in a community and office setting with frequent resident interaction. Work is primarily indoors, with occasional flexibility needed for events or move-ins. Fellowship Square is a nonprofit Christian Care Community that provides affordable senior housing and emphasizes residents’ quality of life and independence within a warm, supportive environment.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with a heart for serving seniors.
Organized and detail-oriented, with the ability to manage multiple priorities.
Comfort using Microsoft Office, including Word, Excel, and Outlook.
Ability to remain calm, empathetic, and solution-focused in fast-paced environments.

Nice To Haves

At least 2 years of experience in senior living, hospitality, resident services, or a related field (preferred).
Canva experience.

Responsibilities

Welcome new residents and families with a personalized, warm move-in experience.
Coordinate and lead move-in orientations and apartment-readiness walk-throughs.
Serve as a primary point of contact for resident questions, needs, and concerns.
Conduct regular resident check-ins, especially during the first 90 days.
Partner with internal teams to resolve service issues and improve the resident experience.
Support community events, welcome activities, and engagement initiatives.
Assist Sales and Marketing with tours and move-in support as needed.
Document resident interactions and feedback accurately and professionally.