Part-Time Weekend Resident Life Associate (Shelter)
About The Position
At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness. If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity. We are currently seeking compassionate, dependable, and team-oriented individuals to join our shelter team as a Part-Time Weekend Resident Life Associate (RLA). The Resident Life Associate (RLA) is responsible for maintaining a safe, secure, and supportive environment for approximately 80 shelter residents, including adults and children. RLAs support facility operations during their assigned shift, support residents with daily needs, enforce shelter policies, and ensure the shelter remains clean, organized, and welcoming. This position requires strong communication skills, sound judgment, reliability, and the ability to remain calm and professional in a fast-paced, trauma-informed environment.
Requirements
- High school diploma or GED.
- Basic computer skills.
- Ability to work independently and exercise sound judgment.
- Strong communication and interpersonal skills.
Nice To Haves
- Experience in human services, behavioral health, customer service, hospitality, security, healthcare, or related fields.
- Experience working with vulnerable populations.
Responsibilities
- Support daily shelter operations during assigned shift.
- Ensure the safety and security of residents, staff, volunteers, and visitors.
- Conduct routine interior and exterior facility rounds and document findings.
- Monitor surveillance systems and control facility access.
- Enforce shelter policies and address resident concerns professionally and respectfully.
- Maintain accurate records, communication logs, census counts, and admissions documentation.
- Answer shelter phones and provide information, referrals, and crisis support as appropriate.
- Coordinate resident transportation requests and other daily needs.
- Assist residents with access to meals, hygiene supplies, and supportive services.
- Supervise and assist residents with cleaning and upkeep of common areas.
- Support meal service, kitchen cleanup, and organization of donation areas.
- Report maintenance, safety, and security concerns promptly.
- Complete assigned shift tasks and ensure smooth transition to incoming staff.
- Participate in required trainings, staff meetings, and professional development opportunities.
- Maintain confidentiality and uphold residents' rights at all times.
- Perform other duties as assigned.
Benefits
- Flexible part-time schedule
- Training, mentorship, and opportunities for career advancement
- Access to our Employee Assistance Program (EAP), providing confidential support for mental health, legal, financial, and personal concerns.
- LifeMart discount program offering savings on travel, electronics, wellness services, childcare, and more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
