Dining Resident Liaison: Full Time

ALL•Wyomissing, PA

12d

About The Position

The Resident Liaison supports the daily operation of the residential phone system, answers resident calls promptly and professionally, and handles dining order emails and reservations in a timely manner. The position also serves as hostess for evening meal service and assists with dining operations, resident orders, billing, events, and administrative tasks. The role requires regular communication with supervisors and managers, protection of confidential information, adherence to food safety and sanitation standards, and completion of required ongoing training. This is a full-time position in a health care facility open 24 hours a day, 365 days a year. Rotating shifts, weekends, holidays, and work during inclement weather are required.

Requirements

High school diploma or GED.
Strong, proactive, and efficient work ethic.
Ability to work in a fast-paced environment with competing priorities and deadlines.
Demonstrated interpersonal, verbal, and written communication skills.
Comfort and agility working with technology; proficiency in MS Office and other applications.
Strong analytical, assessment, and problem-solving capabilities.
Completion of Highlands Hearthstone Ambassador training within 30 days of employment.
Medical screening, criminal history clearance, and I-9 clearance; FBI fingerprint clearance is required if the candidate has not lived in Pennsylvania for the last two years.
Ability to meet the role's physical demands, including continuous standing and walking and frequent lifting, carrying, bending, reaching, and other physical activities.
Ability to work rotating shifts, weekends, holidays, and during inclement weather.

Nice To Haves

One to three years of administrative experience.
SERV Safe Certificate.

Responsibilities

Answer resident phone calls promptly and professionally.
Check dining order email and respond to resident messages.
Map out and confirm dining reservations.
Charge to-go and room service orders in Meal Suite.
Assist with to-go and room service orders during lunch and dinner service as needed.
Assist the supervisor with necessary paperwork and dinner-service dining-room setup.
Serve as hostess for evening meals.
Communicate with supervisors and managers.
Assist with taking orders and gathering Market Orders.
Maintain cleanliness in dining and service areas.
Ensure food is labeled and dated according to state standards.
Complete sanitation checklists in kitchens and dining rooms.
Operate reporting systems and enter counts for tracking purposes.
Assist with end-of-month resident billing.
Keep confidential information secure and do not disclose it to unauthorized parties.
Follow food safety standards, including handwashing, glove use, hair-net standards, and proper PPE use.
Assist with developing and implementing resident events.
Offer suggestions to improve workflow and learn additional aspects of the job.
Complete required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications.