Dining Resident Liaison: Full Time

The Highlands At Wyomissing•Wyomissing, PA

13d

About The Position

The Resident Liaison serves as a primary point of contact for residents and supports the efficient daily operation of the residential phone system. The role includes promptly and professionally answering resident calls, managing dining order emails and reservations, responding to resident messages, and serving as hostess for evening meals. The liaison also assists with dining service, resident billing, reporting, paperwork, market orders, and resident events while maintaining confidentiality and food safety standards. This is a full-time position in a health care facility open 24 hours a day, 365 days a year. Rotating shifts, weekends, holidays, and work during inclement weather are required. The role involves ongoing monthly, annual, and role-specific training. Candidates must complete Highlands Hearthstone Ambassador training within 30 days of employment.

Requirements

High school diploma or GED.
Strong, proactive, and efficient work ethic.
Ability to work in a fast-paced environment with competing priorities and deadlines.
Experience in and ability to support a performance-based culture.
Demonstrated verbal and written interpersonal communication skills.
Comfort and agility working with technology; proficiency in MS Office and other applications.
Strong analytical, assessment, and problem-solving capabilities.
Completion of Highlands Hearthstone Ambassador training within 30 days of employment.
Medical screening, criminal history clearance, and I-9 immigration and naturalization clearance.
FBI fingerprint clearance if the candidate has not lived in Pennsylvania for the last two years.

Nice To Haves

One to three years of administrative experience.
SERV Safe Certificate.

Responsibilities

Answer resident phone calls promptly and professionally.
Check and handle dining order emails.
Map out and confirm dining reservations.
Respond to resident messages.
Charge to-go and room service orders in Meal Suite.
Assist the supervisor with necessary paperwork.
Assist with to-go and room service orders as needed for lunch and dinner service.
Assist the supervisor with dinner service setup in dining rooms.
Serve as hostess for evening meals.
Communicate with supervisors and managers.
Assist with taking orders and gathering market orders.
Ensure cleanliness in dining and service areas.
Ensure food is labeled and dated correctly according to state standards.
Complete sanitation checklists in kitchens and dining rooms.
Operate reporting systems, including entering counts for tracking purposes.
Assist with end-of-month resident billing.
Keep confidential information secure and do not disclose it to unauthorized parties.
Follow food safety standards, including handwashing, glove use, hair net standards, and proper PPE use.
Assist with the development and implementation of resident events.
Learn additional aspects of the job and offer suggestions to improve workflow.
Complete required ongoing training, including monthly online and in-person training, annual skills competency education, and role-specific certifications.