Resident Insurance & Compliance Solutions Advisor

Second Nature

4d • $60,000 - $65,000 • Remote

About The Position

Second Nature is seeking a Resident Insurance & Compliance Solutions Advisor to provide white-glove service and operational support for our Second Nature Insurance program; and to assist clients in establishing legal business entities. Reporting to the Senior Manager, Insurance Program, the person in this role will be an instrumental part of our Customer Support team.

Requirements

• Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred).
• 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency.
• Exceptional attention to detail and commitment to data accuracy.
• Familiarity with state registration processes, compliance filings, and document management systems.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment.
• Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection

Nice To Haves

• If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Responsibilities

• Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status.
• Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program.
• Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds.
• Guide users through the claim process, including follow-up with adjusters and documentation coordination.
• Review third-party policies while ensuring consistent lease adherence
• Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows.
• Compile claim information and supporting documentation to ensure accurate and timely claim submissions.
• Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution.
• Identify trends in customer inquiries and claims to proactively recommend process or product improvements.
• Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience.
• Educate customers on the claims process, coverage details, and eligibility requirements.
• Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery.
• Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.
• Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies.
• Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness.
• Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings.
• Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings.
• Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations.
• Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress.
• Conduct quality control checks to ensure data integrity and regulatory compliance.
• Liaise with internal stakeholders, registered agents, and legal partners to track, obtain, or correct documentation.
• Generate reports and assist in annual renewal, amendment filings, and recordkeeping.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401K Plan
• Open PTO and sick days
• A supportive team to help you grow your career and unlock your full potential
• The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed