Resident. Instructor

Community Residences•New Britain, CT

24d•$19 - $20

About The Position

The Resident Instructor provides overall supervision and training for Program Coordinators, Program Managers, and residential staff on an assigned caseload. The role manages employees, including hiring, training, discipline, and evaluation, and is responsible for ensuring residential programs comply with applicable agency and regulatory standards and operate within budget. The position conducts and documents case-record audits, licensing-related audits, program observations, and compliance reviews. It monitors corrective action plans, client funds and petty cash, incident-report tracking, staff training, and data systems supporting quality improvement. The Resident Instructor also maintains relationships with clients’ families, guardians, friends, and the community; supports program coverage during emergencies; and carries out other assigned duties. The role requires strong supervisory, management, facilitation, training, communication, problem-solving, and leadership skills. A bachelor’s degree in Education, Social Work, Psychology, or a related discipline is required, although another combination of education and experience may be considered. Three years of experience working with youth or adults with behavioral health issues is required. Experience coordinating or managing group homes is preferred. A valid Connecticut driver’s license and a good driving record are required. The stated schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m., for 40 hours.

Requirements

Bachelor’s degree in Education, Social Work, Psychology, or a related discipline; another combination of education and experience may be considered.
Three years of experience working with youth or adults who have behavioral health issues.
Valid Connecticut driver’s license and good driving record.
Excellent organizational and prioritization skills; detail oriented.
Ability to handle multiple tasks simultaneously.
Excellent oral and written communication skills.
Ability to maintain confidentiality at all times.
Knowledge of agency policies and procedures and relevant municipal, state, and federal licensing regulations.
Ability to supervise, delegate, monitor staff assignments, provide feedback, and ensure staff training and competency.

Nice To Haves

Experience coordinating or managing group homes is preferred.

Responsibilities

Supervise and train Program Coordinators, Program Managers, and residential staff on the assigned caseload.
Manage employees, including hiring, training, discipline, and evaluation.
Ensure residences comply with standards established by local, state, federal, and other regulatory bodies, and participate in regulatory inspections.
Audit case records at least every six months for thoroughness, consistency, timeliness, and compliance with agency and DDS/DCF policies and regulations; submit reports to designated leadership and program staff.
Monitor and ensure implementation of corrective action plans resulting from audits.
Conduct audits 30–60 days before licensing of a Behavioral Health residential program.
Ensure each program operates at or under budget.
When instructed, conduct and document manager trainings, manager meetings, and weekly case reviews, and ensure residential staff meetings occur regularly.
Assist Program Coordinators with training managers on client-specific training, annual routines, and keeping staff training current.
Monitor and instruct coordinators on petty cash and client funds, ensuring accurate records and monitoring expenditures against program budgets.
Maintain effective relationships with client families, guardians, and friends, and promote good community relations.
Assist Program Coordinators with tracking client incident reports and distributing them to DCF/DDS as appropriate.
Develop or recommend systems for effective coordination across program sites and among consulting therapists.
Maintain and develop professional skills by attending training and reading relevant professional literature.
Assist Program Coordinators with program coverage or management in emergency situations.
Assist with developing and maintaining data systems that support quality improvement and agency goals.
Conduct program observations, including observations using cameras, and perform scheduled program compliance reviews.
Recognize and assess problems, develop and implement corrective action plans, evaluate results, and adjust plans as needed.
Understand and maintain agency systems and operations; develop and present ideas to improve them.
Communicate clearly and effectively with staff at all levels, listen and respond to concerns, and build trust and rapport.
Ensure assigned employees comply with agency policies and applicable licensing regulations; delegate responsibilities and monitor assignments for completion, accuracy, and timeliness.
Develop staffing schedules and assignments that meet regulatory, administrative, and budgetary needs.
Ensure staff are trained and competent, conduct regular staff meetings, set performance expectations, provide ongoing feedback, and support employee development and engagement.
Take responsibility for program administration, management, and budgeting, and implement progressive discipline fairly and consistently.
Develop staff and organizational capabilities through coaching, feedback, and reinforcement; empower teams through clear expectations, resources, delegation, and coaching.
Lead and facilitate meetings, support collaborative negotiations, and encourage teamwork.
Establish and communicate organizational vision and values, evaluate plans to achieve desired outcomes, and encourage commitment to the vision.
Perform other duties as assigned.