Resident Hearings Representative (Compliance Specialist 3)

State of Oregon•Salem, OR

19h•Hybrid

About The Position

This is a limited duration, full-time position expected to last 12 months, with the possibility of extension. The role is with the Office of the Long Term Care Ombudsman (LTCO) in Salem, Oregon, offering a hybrid work environment. The position is benefits-eligible and involves meaningful work with flexibility, focusing on advocating for Oregonians with developmental disabilities and mental health conditions living in licensed group and foster homes. The primary responsibility is to represent residents in administrative hearings, typically related to eviction notices, ensuring their rights are upheld.

Requirements

Five years of experience in administrative research, including compiling and evaluating facts to recommend management action, or making compliance or eligibility determinations with program guidelines and regulations.
Three of the five years must be above the technical support level.
Experience working in an administrative hearing or legal contested case environment.
College-level coursework may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
Must possess and maintain a valid driver’s license issued by the state where the employee resides.

Nice To Haves

Legal research and advocacy experience that included compiling and evaluating facts to create hearing strategy, representing clients and deciding compliance or eligibility with program guidelines and regulations.
Experience preparing for, participating in, and representing people in administrative hearings, including evidence review, case preparation, issue identification, direct and cross examination and post-hearing documentation or follow-up.
Experience advocating for individuals with disabilities using culturally responsive, trauma-informed, and person-centered approaches.
Ability to interpret statutes, rules, and evidence; identify key legal and procedural issues; and make sound, well-reasoned recommendations.
Skill in gathering, organizing, and evaluating information from interviews, documents, and other sources to identify relevant facts.
Ability to explain complex information clearly and write logical, well-supported reports and memoranda.
Ability to work respectfully with residents, families, providers, and state partners, maintaining professionalism in sensitive or challenging situations.
Ability to adjust approaches as situations change while maintaining focus on resident needs and exercising good judgment.

Responsibilities

Represent residents in administrative hearings and help them understand their options.
Review notices and case information for legal sufficiency.
Prepare hearing plans and case strategies aligned with each resident’s goals.
Analyze statutes, rules, and evidence related to complex DD, MH, and Medicaid issues.
Collaborate with RFO staff, state partners, and providers to support fair outcomes.

Benefits

Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family.
Life insurance
Short- and long-term disability
Deferred compensation savings plans
Flexible spending accounts for health and childcare
Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Wellness Resources: Support for work-life balance, health, and overall well-being.
Career Development: Opportunities for professional growth and advancement.
Commuting: Access to Get There - Oregon’s carpool matching tool and trip planner.
Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.