Resident Services Specialist PRN 3

ACCESS, Inc•Akron, OH

2d•Onsite

About The Position

ACCESS, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. The agency is dedicated to assisting women and children in the community experiencing homelessness, encouraging self-esteem and promoting self-sufficiency through a safe, supportive, and holistic environment, and programs of housing, education, advocacy, and empowerment. The organization is seeking a Resident Services Specialist to join its 10-person team. The ideal candidate is attentive, punctual, and engaged, and will be responsible for the safety and security of the residents and premises of the Emergency Shelter.

Requirements

Mature, responsible individual with experience in social services.
Excellent skills in crisis management.
Excellent skills in listening.
Excellent skills in verbal and written communication.
Excellent skills in maintaining professional and personal boundaries.
Excellent skills in conflict resolution.
Basic computer skills.
Available for shifts 11:00pm-7:00am.
Reliable transportation.

Nice To Haves

Demonstrated knowledge of community resources.
Understanding of issues affecting individuals experiencing homelessness.
Demonstrated knowledge of emergency medical procedures.

Responsibilities

Maintain the safety and security of residents and facility.
Complete building checks at stipulated times (each hour) (all doors, rooms, alarms, emergency exits, etc.) and document completion.
Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building.
Intervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy.)
Ensure outside individuals have permission to be on property, document any visitor to the building in the ‘visitor log.’
Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc.
Distribute incoming mail (according to agency policy.)
Keep staff workspace clean and organized.
Remain at his or her post until relieved by another employee.
Brief incoming staff regarding all pertinent information.
May assist in staff coverage.
De-escalate potentially volatile situations between residents when necessary (per agency protocol.)
Maintain telephone coverage during shift.
Monitor security cameras.
Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests.
Follow all agency policy and procedures.
Document in the log all shelter activities and happenings during assigned shift.
Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals.
Be open minded to change within the work environment.
Work a minimum of 1 shift per month to continue employment.
Supervise residents during assigned shift.
Enforce all regulations in the resident handbook.
Assist residents in adjusting to their stay.
Direct residents to whichever support staff they need to see for their needs.
Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms.
Make sure residents are up on time and in bed on time.
Monitor curfew times by accurately accounting for each residents' whereabouts.
Read and initial shift reports and daily logs.
Complete all required paperwork for the shift including daily logs.
Document verbal and written warnings as defined by agency protocol.
Maintain confidentiality of residents' files and logs.
Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc.
Comply with agency OTC medication and lock box procedures.
Monitor resident usage of agency phones.
Maintain resident property and storage (according to agency policy.)
Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs.).
Prepare resident rooms as necessary.
Perform additional duties (resident resume preparation, welcome meetings, etc.) if on specific shifts.
Attend staff meetings as scheduled.
Carry out all other duties as assigned by a supervisor.
Complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents (Third shift specific).
Monitor dining room during meal times.
Make sure all paperwork is completed before ending shift.