Resident & Family Experience Coordinator (Social Worker) - Permanent Full Time
Sienna Senior Living•Richmond Hill, ON
•CA$43,055 - CA$53,819•Onsite
About The Position
The Resident & Family Experience Coordinator III is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. This position is for an existing vacancy and is a permanent full-time role.
Requirements
- Social Worker; must be Registered per provincial legislation
- Minimum of three years’ experience in healthcare, social services, or related sector
- Strong oral and written communication skills required
- Ability to organize, plan, and delegate responsibilities
Nice To Haves
- Knowledge of the Long Term Care Act & Regulations preferred
- Customer service related experience an asset
- Hospitality and/or sales related experience an asset
Responsibilities
- Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care.
- Provides social work counselling services as required, working with the inter-professional team to assess and develop a plan of care that meets residents’ psychosocial and social needs, promoting the resident’s overall wellbeing and safety.
- Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met.
- Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions.
- Recruit and supervise social work students’ placements.
- Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
- Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee.
Benefits
- Employment equity, diversity, and inclusion in the workplace
- Support for accommodations throughout the recruitment, selection, and assessment process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
