Resident Experience Specialist

Ebenezer•River Falls, WI

13d•Onsite

About The Position

The Sycamore of River Falls is a growing, full-service senior living community with 84 apartments, including 68 blended independent and assisted living units and 16 memory care apartments in a secured neighborhood on the first floor. The property also features four villa patio twin home units with two and three-bedroom options for active, independent seniors. The apartment building offers a variety of studios, one-bedroom, one-bedroom plus den, and two-bedroom units. A 50-stall underground parking garage includes maintenance rooms and resident storage areas. The facility is managed by Ebenezer and is located in River Falls, WI. This position is responsible for providing personal care and designated health-related services to enhance and/or maintain residents' physical, emotional, and social well-being. They assist with planning, implementing, and evaluating life enrichment and Dimensions programming to optimize residents' physical, psychosocial, spiritual, and cognitive well-being. Responsibilities also include dining room and To-Go meal service, and maintaining a clean, safe, and pleasant environment for residents, staff, and visitors.

Requirements

less than 1 year of experience
if under age 18 must be on the WI NAR registry

Responsibilities

Assists residents with personal cares including but not limited to: Bathing/showering, Foot and fingernail care, Shaving, Dressing, Assistance with use of hearing aids and/or glasses, Hair care, Feeding, Toileting, Escorts, 1-2 person transfers and use of mechanical lift.
Provides health-related services as directed: Assists with treatments per individualized care plan under the direction of the Registered Nurse (Includes blood glucose monitoring). Administers medication or assists with this under the direction of the Registered Nurse (includes insulin injections). Takes and records temperature, blood pressure, pulse and respiration under the direction of the Registered Nurse.
Assists with life enrichment programs and activities: Leads social events, activity programs, and wellness programming. Documents as required. Offers suggestions and ideas to the Executive Director - Resident Experience and Operations to improve the programming. Assists with the planning and execution of 1:1 and small group informal activities as directed by leadership or observed as needed by residents.
Encourage and embrace use of Dimensions program: Attend Dimensions Trainings. Utilize best practices of the Dimensions Program to ensure effective approach and interaction with persons living with dementia. Collaborates with team to maximize recommended contributions to resident care plan from current Cognitive Performance Tests (CPT), My Way, Advance Care Planning and Global Deterioration Scale (GDS). Ensure Dimensions environment is conducive to enhancing resident experience and encouraging engagement. Offers suggestions and innovative ideas to improve the Dimensions Community to the Executive Director – Resident Experience and Operations.
Serves meals and ensures that the dining area is clean and inviting: Follows meal serving schedule and procedures. Offers resident meal choices and meets resident’s specific dietary needs and preferences. Uses proper safety and sanitation techniques. Follows dining room cleaning schedule and procedures. Follow proper procedures for dining room set-up. Welcomes residents and initiates conversation. Follows proper work flow to stay on task. Learns and becomes proficient with EMenu System and restaurant style service. Ensures all dishes (including flatware, drinkware, etc.) are washed, sanitized, and put away before end of shift. Accommodates resident requests such as requests for food substitution, change in seating, etc. Assists with meal prep. Delivers meal trays.
Cleans resident and common areas of the community as assigned: Performs thorough cleaning of all assigned areas, including vacuums carpets, sweeps and mops hard floor surfaces, dusts and/or damp wipes surfaces, sanitizes bathrooms, cleans all glass windows/mirrors. Safely mixes chemicals according to instructions provided by the manufacturer. Demonstrates precautionary work practices for the safety of others in the work areas, such as electric cords, wet floor signs, etc. Prioritizes tasks and completes them within allotted time. Assists in cleaning spills and accidents as needed. Follows cleaning schedule and instructions regarding specifications of resident’s individualized housekeeping needs. Submit work orders in TELS to ensure timely response to resident requests. Maintains housekeeping cart and storage area regularly. Safeguards others’ well-being by keeping chemicals and other hazardous materials locked when not in active use. Communicates supplies that need to be re-stocked. Assists with light maintenance tasks as needed.