Resident Experience Specialist

Balfour Beatty•Tallahassee, FL

7d•Onsite

About The Position

The Resident Experience Specialist will work under the supervisor of the Community Management team and with the Student Population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program.

Requirements

High School Diploma or GED required
Strong customer service skills
Ability to manage multiple assignments
Must be a self-starter with a high level of motivation
Ability to work independently
Professional approach, proven good judgment, and creative problem solving
Excellent interpersonal skills with a positive attitude
Strong team player
Effective Communication and Organizational Skills
Leadership skills
Must have an active and valid driver’s license

Responsibilities

Encourage resident retention and strengthening community life through our resident experience program, which includes assisting with planning and participation in resident events
Under the direction of the Resident Experience Coordinator, help coordinate and/or participate resident programming as determined by CM/ACM
Contribute to the development of a monthly community newsletter
Attend floor/building/community functions, resident council meetings/activities, and staff meetings run by Community Management staff.
Serve as the On-Duty RES
Provide on-call after hour service for residents outside of normal office hours.
Perform rounds at 8PM and 10PM (Sun-Wed)
Perform rounds at 9PM, 11PM, and 1AM (Thu-Sat)
Provide superior customer service.
Provide appropriate referrals to residents in need.
Communicate effectively with residents both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
Assist with activities relating to leasing efforts as needed: conducting site tours, preparing and organizing leasing paperwork, assisting with marketing efforts, and scheduling appointments
Assist Community Management staff with outreach marketing as necessary, to include visiting local businesses, participating in housing fairs and orientations, etc.
Communicate effectively with prospects both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
Provides administrative support to office staff as needed.
With the oversight of the community management staff, ensures current resident and prospect files are properly maintained.
Under the direct supervision of facility management staff, conduct regular community inspections and tours, to ensure community appearance is acceptable based on company guidelines.
Report incidents in a timely manner.
Under the supervision of the Maintenance staff, ensure that models and market ready units are inspected.
Ensure that all service requests are recorded and communicated appropriately to maintenance.
Follow-up on service calls.
Participate during turn operations by performing minor maintenance repairs