Resident Experience & Marketing Coordinator

MountainCreek Properties Management

12d • Onsite

About The Position

The Resident Experience & Marketing Coordinator is a dynamic, front-facing role responsible for shaping the overall resident journey while driving leasing and marketing performance. This position plays a critical role in creating a high-quality living experience, building strong resident relationships, and executing strategic marketing efforts that generate traffic, increase engagement, and support occupancy goals.

Requirements

• 2+ year of customer service, leasing, or sales experience preferred
• Strong communication and interpersonal skills
• Organized, detail-oriented, and able to multitask
• Marketing or social media experience is a plus
• Experience with AppFolio or property management software preferred
• Positive, team-oriented attitude with a strong work ethic
• Someone who takes ownership and follows through
• Strong follow-up and closing mindset
• A team player who communicates effectively
• A self-starter who can stay organized and prioritize tasks
• A professional who represents the community with pride

Nice To Haves

• Marketing or social media experience is a plus
• Experience with AppFolio or property management software preferred

Responsibilities

• Provide exceptional customer service to current and prospective residents
• Respond to resident inquiries and concerns in a timely and professional manner
• Build strong relationships to support retention and positive community culture
• Coordinate and execute resident events and engagement initiatives
• Respond to leads promptly and maintain consistent follow-up
• Schedule and conduct property tours with a focus on closing
• Assist prospects through the application and move-in process
• Maintain accurate records and guest cards in AppFolio
• Support occupancy and leasing goals
• Execute property-level marketing strategies to drive traffic and applications
• Manage social media platforms (Facebook, Instagram, Google Business, SOCi etc.)
• Ensure all online listings are accurate and up to date
• Create and distribute marketing materials and campaigns
• Conduct outreach to local businesses and community partners
• Coordinate with maintenance to ensure timely communication and service completion
• Assist with move-ins, move-outs, and resident onboarding
• Maintain a professional and organized office environment
• Support the Property Manager with daily operations

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Competitive compensation and performance-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed