Resident Experience Manager (Delinquency & Eviction Specialist)

Roofstock•Atlanta, GA

8d•Onsite

About The Position

As a Delinquency/Eviction Specialist at Mynd, you will focus on managing delinquency rates and eviction processes to ensure timely resolution of payment issues and adherence to legal requirements. You will work closely with residents and legal teams, utilizing your expertise in property management and tenant relations to mitigate risks and maintain financial stability within our managed properties.

Requirements

3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes
Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions
General understanding of leasing, property management, and real estate investing principles
Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone
Experience managing budgets, manipulating spreadsheets, and generating financial reports
Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications
Ability to work independently and as part of a cross-functional team, driving projects through to completion
Flexible schedule with the ability to work evenings and weekends, as needed
Knowledge of local residential real estate laws and regulations
Ability to travel, including quarterly overnight visits throughout your assigned territory

Nice To Haves

Bachelor’s degree, real estate license, or trades license
Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)

Responsibilities

Monitor delinquency rates and implement strategies to minimize late payments and non-payment issues.
Initiate eviction processes in accordance with local laws and lease agreements when necessary.
Communicate with residents regarding delinquency concerns, payment plans, and eviction notices.
Collaborate with legal teams to ensure eviction procedures comply with legal requirements and timelines.
Maintain accurate records of delinquency cases, payments, and eviction proceedings.
Analyze delinquency trends and provide recommendations for improving payment processes and reducing delinquency rates.
Coordinate with property management teams to address delinquency-related issues and support resident retention efforts.
Stay updated on relevant laws and regulations related to delinquency and eviction processes.
Prepare reports and presentations on delinquency and eviction metrics for management review.
Provide training and guidance to property management teams on delinquency prevention strategies.
Court appearances in person, if in market, or via Zoom as needed.