Resident Experience Manager / Wellness Manager

Chartwell • Victoria, BC

6d • CA$60,000 - CA$65,000 • Onsite

About The Position

Join something truly special at Victoria Harbour by Chartwell, a newer luxury retirement residence in the heart of Downtown Victoria, on the iconic Inner Harbour. Inspired by the stunning natural surroundings of the West Coast, Victoria Harbour by Chartwell offers an upscale lifestyle designed for active, independent seniors who appreciate comfort, connection, and exceptional service. At Victoria Harbour by Chartwell, residents enjoy thoughtfully designed spaces, premium amenities, a state-of-the-art fitness facility, an unparalleled dining experience, and a vibrant community atmosphere where meaningful connections and memorable experiences happen every day. We are currently seeking a dynamic and driven Resident Experience Manager / Wellness Manager who is responsible for developing and coordinating meaningful programs and services to meet the social, physical, intellectual, emotional, vocational and spiritual needs of all residents. They will support the distinctive positioning and wellness focused culture at the home through purposeful programming, building strong relationships in the local community and driving exceptional resident experiences within the home. They will also be pivotal to ensuring the smooth integration of new residents into the home.

Requirements

• Post-secondary education in recreation, gerontology, social work, hospitality, event management or equivalent experience with older adults.
• Valid Class 4 driver's license with clear driver’s abstract.
• First Aid certificate.
• Food Safe certificate.
• Serving it Right certificate.
• Minimum of 3 years' experience coordinating recreation programs for seniors or experience in community engagement, life enrichment, or a related role.
• You are creative, vibrant, fun, caring and are passionate and committed to enhancing the lives of our residents.
• You possess a genuine interest in wellness and providing an exceptional resident experience.
• Strong interpersonal skills with a genuine sense of empathy, hospitality and customer service.
• Strong presentation skills and the ability to network effectively, multitask, and confidently promote services within the community.
• You have excellent communication skills (both written and verbal) and have strong relationship building skills with the ability to interact and communicate with internal and external customers.
• Must be organized, a critical thinker and be able to plan and deliver programs in a timely manner.
• Must possess strong computer skills including proficiency in Outlook, Microsoft Office, InTouch Link.
• Flexibility to work evenings and/or weekends as required for events, business development and community outreach initiatives.

Nice To Haves

• Knowledge of the surrounding area and communities is an asset.
• Some travel may be required for events, activities and/or training.

Responsibilities

• Develop, implement, and evaluate diversified and meaningful programs. Chartwell approved Programs within its six dimensions of wellness (i.e. social, physical, intellectual, emotional, vocational and spiritual needs).
• Evaluate and enhance the resident experience with engaging and memorable programming.
• Collaborate with the marketing team to develop events that support business plan.
• Prepare and provide communication tools (newsletters, posters, notices, calendars, etc.) to internal and external customers.
• Forecast, monitor, and manage department budgets.
• Lead, manage and enhance the volunteer programs and resident ambassador program.
• Develop integration opportunities with the local community.
• Develop and foster partnerships within relevant community groups.
• Promote and showcase the residence.
• Drive a strong social media presence by utilizing the residence's Facebook page and other social media platforms.
• Utilize community resources to assist in providing recreation opportunities.
• Uphold exemplary standards in customer service
• Supporting all aspects of the Chartwell Experience with residents and staff, including other members of the management team.
• Ownership of Chartwell’s experiential programs including Welcome to Chartwell and Club Chartwell.
• Supervise and lead team members including Activity Aide, Personal Trainer and Kinesiologist.
• Provide payroll and any other employment related information in a timely manner, as required.
• Understand and follow all health and safety policies and procedures (including residence’s fire, safety and Infection Prevention and Control).
• Work safely to reduce the risk of injury to self, staff, and residents; immediately report all actual or potentially hazardous situations.
• Be on the rotation for the Manager on Duty program to work some weekends.
• Communicate effectively and interact in a courteous and professional manner with internal and external customers.
• Collaboratively ensure the smooth operation of the residence.

Benefits

• Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees.
• Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
• Commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.
• Equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree