Resident Experience Coordinator

PACS•Santa Rosa, NM

9d•Onsite

About The Position

Resident Experience Coordinator with CNA certification – Full-Time Santa Rosa Post Acute Santa Rosa, CA $25.00 per hour Are you a compassionate CNA looking to make a meaningful impact in the lives of seniors? Santa Rosa Post Acute is seeking a dedicated and resident-focused Resident Experience Coordinator with Certified Nursing Assistant (CNA) certification required, to join our team. We are committed to providing exceptional care while fostering a supportive and collaborative work environment for our staff. PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.

Requirements

Active California Certified Nursing Assistant (CNA) certification required
Passion for serving seniors and enhancing the resident experience
Strong communication and customer service skills
Reliable, organized, and team-oriented
Ability to work effectively in a fast-paced healthcare environment

Responsibilities

Assisting residents with activities of daily living while maintaining dignity and respect
Passing meal trays and assisting residents during meal service
Participating in change-of-shift rounds to help reduce fall risk and improve resident safety
Conducting visits with all new admissions on Days 1, 2, and 3 following admission
Making follow-up calls to responsible parties (RPs) on Days 1, 3, and 7 after admission
Completing Angel Rounds documentation for assigned residents
Identifying resident needs, concerns, and opportunities for improvement
Communicating findings daily to Administration, Admissions, DON, DSD, and other department leaders as appropriate
Presenting resident concerns, trends, and outcomes during monthly QAPI meetings
Collaborating with licensed nurses and the interdisciplinary team to promote quality care and positive resident outcomes
Maintaining accurate and timely documentation