Resident Engineer
About The Position
The Resident Engineer is a highly technical, customer-facing role providing post-sales, onsite technical support for Juniper Networks products and solutions deployed within Charter Communications (Spectrum). The role partners with Charter’s Network Engineering, Architecture, and Operations teams to support high availability, scalability, and operational excellence across large-scale service provider networks. The engineer develops deep expertise in Juniper products deployed or planned for deployment in Charter’s network and provides reactive and proactive operational support, design guidance, and best-practice recommendations. The position supports production and pre-production environments, including complex troubleshooting, incident response, network health assessments, upgrades, migrations, and maintenance activities. It also contributes to automation, testing and integration of hardware and software releases, operational documentation, and technical training for Charter teams.
Requirements
- At least 5 years of hands-on design, deployment, and operational experience in large-scale service provider or MSO networks.
- Experience supporting major network transformations, upgrades, or expansions.
- Strong experience with JUNOS CLI.
- Large-scale hands-on experience with MX, QFX, EX, ACX, and PTX platforms.
- Strong understanding of TCP/IP and MPLS fundamentals.
- Knowledge of OSPF, IS-IS, and BGP routing protocols.
- Knowledge of MPLS-TE, RSVP, and LDP.
- Knowledge of IPv4 and IPv6.
- Knowledge of BGP routing policy and peering.
- Knowledge of L3VPN, VPLS, and MVPN technologies.
- Knowledge of Ethernet switching and 802.1Q.
- Knowledge of QoS and Class of Service.
- Hands-on scripting experience with Python and Juniper PyEZ.
- Ability to design automation solutions that integrate with existing operational workflows.
- Excellent communication skills in high-pressure outage or escalation scenarios.
- Ability to present complex technical topics to engineering, operations, and executive audiences.
- Strong customer-facing skills and a collaborative, consultative approach.
- Ability to translate business and technical requirements into practical, scalable network solutions.
Nice To Haves
- Expert-level technical certifications such as JNCIS, JNCIP, JNCIE, CCNP, or CCIE are described as a strong qualification.
Responsibilities
- Provide day-to-day post-sales operational support for production and pre-production Charter network environments.
- Troubleshoot complex hardware, software, and network issues across large-scale IP/MPLS infrastructures.
- Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions.
- Support Charter during critical incidents, outages, and escalations, communicating with engineering, operations, and leadership teams.
- Conduct network information-gathering workshops to understand Charter’s architecture, operational workflows, and future design requirements.
- Become familiar with Charter’s organizational structure, engineering standards, and operational procedures.
- Advise on network design evolution, capacity growth, and technology adoption aligned with Charter’s roadmap.
- Assist with major network upgrades, maintenance windows, migrations, and change events.
- Produce written reports on project progress, network health, identified issues, and remediation activities.
- Lead technology and operations workshops to review issues and JTAC case status and explain root causes, mitigations, and long-term solutions.
- Train Charter engineering, implementation, and operations teams on configuration, monitoring, and day-to-day operation of Juniper platforms.
- Assess network health and stability across Juniper-based environments.
- Develop and maintain fault-isolation and diagnostic procedures.
- Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could cause network or service outages.
- Contribute to best-practice policies and standards for Juniper product usage within Charter.
- Collaborate with other Resident Engineers to share lessons learned and reduce risk during network changes.
- Develop secondary expertise across additional Juniper product lines as required.
- Perform lab testing, certification, and integration of new hardware and major software releases before production deployment.
- Develop and maintain automation scripts to reduce operational toil, improve consistency and accuracy, and accelerate troubleshooting and provisioning.
- Write and support Python-based automation tools for configuration validation and health checks.
- Assist Charter teams in adopting network automation tools.
- Contribute to documentation and internal tooling repositories supporting automation initiatives.
Benefits
- Comprehensive benefits supporting physical, financial, and emotional wellbeing.
- Programs supporting personal and professional development and career goals.
- Variable incentives may be offered in addition to base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
