RESIDENT DISTRICT MANAGER
About The Position
The Resident District Manager (RDM) manages a large multi-unit dining account, serving as the client’s point of contact while leading the account team and overseeing overall operations. The RDM provides planning and direction to achieve operational and financial goals in a dynamic environment, maintains strong client relationships, and supports the mission to feed kids. The role represents the Chartwells team in the district and community and supports operational areas including safety, marketing, nutrition, and culinary. It includes responsibility for client satisfaction and retention, account financial performance, compliance with applicable regulations and company policies, and development of the account team. Occasional travel is required.
Requirements
- Meet the educational minimum and work-experience requirements under USDA Professional Standards for the account(s).
Nice To Haves
- Bachelor's degree and at least three years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or another support services area.
- Well-versed in foodservice management, with a proven track record of success.
- Proven ability to lead a business and a team, provide strong customer service, and demonstrate business and financial acumen.
- Strong initiative, critical thinking, ownership, communication, multitasking, prioritization, and organizational skills.
- Champions an inclusion mindset and is proactive, positive, professional, and resilient.
- Excellent computer skills and proficiency with Microsoft Office and POS software.
- Able to travel occasionally.
Responsibilities
- Lead, manage, and inspire a diverse team at a large account to provide high-quality service to the client, students, and community.
- Develop self and the team, build strong client relationships, and achieve key performance indicators including profitability, safety, and employee engagement.
- Potentially serve on a district leadership team and participate in peer discussions to share best practices, mitigate risks, champion diversity, and build community.
- Weigh risks, rewards, and short- and long-term implications when making decisions, gathering input from the team and partners.
- Foster a culture of transparency, understanding, education, safety, and accountability at the account.
- Represent the Chartwells team in the district and community and attend key client and community events.
- Meet or exceed client needs, retain the account, identify cross-selling opportunities, and assist with the rebid process as directed.
- Support operational functions including safety, marketing, nutrition, and culinary.
- Ensure adherence to local, state, federal, and company policies, and conduct unit audits for areas such as food storage and sanitation.
- Maintain compliance with USDA regulations and guidance for applicable meal and retail programs, and complete required reporting on time.
- Develop the account team, conduct performance evaluations and succession planning, and maintain an understanding of all operational roles.
- Own account financial results and work with leadership on accurate reporting, forecasting, and budgeting.
- Ensure consistent and fair administration of policies and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off under applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
