Resident Director

Boise State University • Boise, ID

3d • Onsite

About The Position

Responsible for the overall program development for students; selecting, training and supervising Resident Assistants integrating sensitivity to all students, guiding the development of a strong-directed community environment, while managing hall facilities, responding to crises, advising student hall council. This position is not eligible for visa sponsorship. Housing & Residence Life (HRL) is a department that accommodates approximately 3,700 students and staff across 12 on-campus living communities, which include traditional residence halls, suite-style, and apartment-style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve, we aim to serve a broad range of students from across the region, including those from rural areas and those who are the first in their families to attend college. The mission, vision, and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong, purposeful community. Housing & Residence Life “provides a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.” The support we offer residents during their time on campus is anchored in the following values: Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection; Learning – Encouraging critical thinking, personal growth, and exploration; Respect – Emphasizing empathy, consideration, and authenticity. Our goal is to create a welcoming and secure living environment where students can thrive academically and personally. Through our programs and services, we aim to promote a positive residential experience rooted in shared values and a commitment to student success. This role provides immediate supervision to a unit or group of operational or technical employees, setting and delegating day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Requirements

• Bachelor’s degree or relevant experience
• Knowledge of residence hall operation
• Ability to problem solve and multitask
• Knowledge of supervisory practices
• Strong customer service and communication skills

Responsibilities

• Assists in the planning and implementation of the Residence Life fall and spring trainings, regular RA in-services, in-hall staff training and team development.
• Supervises student staff and student desk workers, including hiring and training, and maintains a strong working relationship with the facility staff assigned to their building(s).
• Responsible for managing the daily operations of the residential area, including managing desk operations, initiating maintenance and custodial work orders, ensuring that occupancy procedures are followed.
• Serves as the primary student conduct officer for the hall/area and issues appropriate behavioral sanctions according to University and Housing policy.
• Conducts case adjudications.
• Facilitating mediations between roommates/suitemates/floormates.
• Holds individual interactions such as conduct hearings, biweekly one on one meetings with RAs and other individual student interactions.
• Coordinate educational initiatives and implement residential curriculum programming model.
• Serve on 24-hour Resident Director on Call (RDOC) duty (day, evening, holiday, and weekend) 365 days a year in rotation with other Housing & Residence Life staff supporting RAs on call and responding to a variety of emergencies.
• On-call services include crisis and emergency response, facility maintenance, direction and support for student staff, and conflict resolution for residents living in on-campus housing facilities (approximately 3000 students).
• Maintains an active presence & participation in student life programming initiatives on campus.
• Design and participate in departmental and university-wide professional development opportunities.
• Other duties as assigned by the supervisor.
• This includes but is not limited to at least 40 hours per year for full time employees dedicated to helping with broad divisional or institution programs or initiatives that may be outside the department such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Manager