Resident Director at University of Maryland

Capstone on Campus Management LLC•College Park, MD

21h•$54,000 - $56,000•Onsite

About The Position

The Resident Director at The Courtyards at UMD is a full-time, live-in position responsible for the oversight and support of 14 Resident Assistant’s (RA), a comprehensive programming model, and resident support and engagement for over 700 residents. The position requires flexibility of work hours, including work performed on weekends and evenings.

Requirements

Bachelor’s Degree required.
1-2 years of Residence Life experience
Experience working with on-campus student populations.
Must have comfort and confidence in managing confidential crisis issues.
Must possess effective skills in customer service, group facilitation, leadership, and organization.
Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
Proficiency with Microsoft Office and student housing management software.
Ability to operate standard office equipment (e.g., copier, computer, telephone).
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and competing priorities in a dynamic environment.
Ability to live on-site and participate on on-call duty rotation.
Ability to move/lift up to 35 pounds.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Lives on-site and participates in the duty-response rotation to include Discovery House, South Campus Commons, and The Courtyards at University of Maryland.
Be visible and accessible to residents, role modeling responsible behavior and personal integrity. Individually interact and engage with students.
Serve as a resource and referral agent for residents through personal interaction.
Meet with students involving student conduct issues.
Promote a safe and inclusive environment for all residents and address any concerns in a timely and effective manner.
Effectively respond to and manage emergency and/or crisis situations.
Facilitate/lead mediations between roommates.
Directly oversee a vibrant RA programming model to engage the community.
Directly oversee health and safety inspections and resident follow up.
Participate in fire drills and oversee resident follow up.
Utilizes Star Rez, Entrata, and other database systems to ensure accurate record keeping of student information.
Support and assist in the implementation large scale efforts including move-in, turn, move-out, tours, information sessions, and open leasing.
Assists with social media, website, and publication content creation.
Assist with budget oversight related to RA staff and programming.
Walk-through community on a regular basis for cleanliness and facilities needs.
Provide a weekly report to the Assistant Director-Resident Life.
Assist the Assistant Director-Resident Life and Associate Director-Resident Experience with other duties/projects as assigned.
Directly supervise and evaluate for 14 Resident Assistants
Evaluate job performance by providing ongoing feedback and accountability
Schedule and conduct regular staff meetings and 1:1 meetings to convey information.
Teach and guide discussion for the Resident Assistant class.