Resident Customer Support Engineer - Memphis, TN

VAST Data•Memphis, TN

22h•Onsite

About The Position

VAST Data is seeking a Customer Support Engineer to join their expanding team. This role offers a significant opportunity to contribute to one of the fastest-growing infrastructure companies, playing a crucial part in the ongoing revolution in artificial intelligence. VAST Data is positioned as the data platform company for the AI era, developing enterprise software infrastructure for capturing, cataloging, refining, enriching, and protecting massive datasets, making them accessible for real-time data analysis, AI training, and inference. The company's solutions are designed to simplify AI deployment and management, reducing the cost and complexity of enterprise and AI infrastructure across data centers, edge, and cloud environments. VAST Data's success is attributed to its relentless innovation, a customer-centric approach, and a team of dedicated professionals who make a substantial market impact. This position is an opportunity to be a key contributor during a pivotal period of company growth and technological advancement in computing.

Requirements

Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
Ability to manage own time and case load with rapidly changing priorities.
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space.
Broad understanding of the enterprise software world.
Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting.
Scripting and programming - bash scripting is required; must be familiar with one or more other programming language.
Significant experience in the areas of file systems and scale-out NAS Implementation.
Excellent business written and verbal communication and presentation skills.
MS or B.Sc. in CS, CE, EE or related fields.
Ability to travel approximately 20% of the time.

Nice To Haves

In-depth knowledge and hands-on experience with S3 and high-performance computing.
Hands-on lab and hardware management experience.
Experience working in a rapidly growing entrepreneurial, dynamic start up.

Responsibilities

Respond to customer issues (reactive and proactive).
Evaluate customer problems.
Utilize hands-on skills to resolve issues.
Escalate issues to engineering with detailed information when unable to resolve.
Develop and test solutions for applications and use cases, including file protocols, machine learning, object storage, and high-performance computing, both at customer sites and in the lab.
Work directly with customers and various business functions, including consulting pre-sales teams on technical sales activities.
Support Professional Services with onsite field activities.
Collaborate with engineering teams to solve technical problems.
Complete daily technical operations and escalations.
Perform customer installations, upgrades, and expansions.
Lead and coordinate regular monthly and quarterly customer review meetings.
Become a VAST Data product expert.
Act as a trusted advisor to the customer's technical team and internal account team.
Identify opportunities for continuous improvement for customers to ensure full adoption and usage of VAST products.
Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
Support and guide VAST data account teams on account technical status and activities.