Data Center Engineer - Memphis, TN
About The Position
Provider Field Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site. Triage issues with direction from Dell Support. Execute plan of action from Dell Domain Engineer/L3. Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email. Reseating parts, swap or replace parts. Server Testing and validation (running diagnostics, capturing and uploading logs). Upgrading Firmware as needed. Parts locker management, manage inbound and outbound parts. Spare parts management, separate from parts locker (during CW server deployments). Parts return to Dell.
Requirements
- High School Diploma or GED required
- Generally, 4-6 years’ experience in area of responsibility
Nice To Haves
- May require technical certification or Associate Degree
Responsibilities
- Provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
- Triage issues with direction from Dell Support.
- Execute plan of action from Dell Domain Engineer/L3.
- Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email.
- Reseating parts, swap or replace parts.
- Server Testing and validation (running diagnostics, capturing and uploading logs).
- Upgrading Firmware as needed.
- Parts locker management, manage inbound and outbound parts.
- Spare parts management, separate from parts locker (during CW server deployments).
- Parts return to Dell.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
