Resident Coordinator

Urby•New York, NY

About The Position

The Resident Coordinator is a customer-facing member of Urby’s RC team and helps prospects and residents feel welcome at the welcome desk and package room. The role promotes Urby’s brand through outstanding customer service and supports hospitality, resident engagement, move-ins, packages and deliveries, garage parking, building safety, and communication with residents and colleagues. The position suits an optimistic team player comfortable in a fast-paced environment and offers opportunities for career growth and development. The hourly rate is $22.33.

Requirements

Strong interpersonal and communication skills.
Ability to communicate clearly and pleasantly in English in person, in writing, and by telephone.
Ability to solve problems and think on your feet.
Guest-service orientation and prior work experience in guest services, front desk, or a related professional area.
Adherence to uniform, grooming, and personal hygiene standards and expectations.
Ability to frequently stand at the desk and in the lobby area.
Ability to carry or lift items weighing up to 30 pounds.
Ability to operate various property management and operating systems.

Responsibilities

Greet residents and prospective residents in a cheerful, genuine way.
Maintain lobby and café areas according to brand standards, including tidying books and games, wiping tables, removing garbage, and adjusting furniture and pillows.
Provide walk-in guests with basic leasing information, including prices and unit availability, and arrange appointments as needed.
Promote local preferred vendors and provide recommendations based on thorough knowledge of the area.
Support resident events and programming.
Encourage residents to leave Google reviews about positive experiences.
Help residents troubleshoot and submit work orders, and coordinate permission to enter units with maintenance teams when necessary.
Follow emergency maintenance protocols when applicable.
Maintain building safety and security by following procedures for visitors, contractors, food deliveries, and vendors.
Coordinate move-in day activities, direct movers, set up elevators, complete move-in inspections, and assist with new resident orientation.
Help residents with lockouts, including reprogramming key fobs after verifying lease details, charging door batteries, and remotely unlocking doors.
Assist delivery vendors with loading and unloading packages.
Sign for, scan, log, sort, store, and notify residents about incoming packages.
Assist with garage parking management, including reprogramming access cards, updating resident vehicle information, and conducting garage and system audits.
Relay important information to the management office and other Resident Coordinators while protecting resident privacy and confidentiality.
Respond appropriately and promptly to resident complaints, using sound judgment and service recovery gestures to support resident satisfaction.
Prepare and send shift reports with important information and incidents for property managers and maintenance; review the shift report at the beginning of the shift.
Work reliably with colleagues and coordinate with other departments to maintain teamwork, service quality, and awareness of building and resident matters.
Share feedback and ideas with the property management team to improve the resident experience.