Resident Coordinator - Market Rate

Sail • Twin Cities, MN

1d • $50,000 - $55,000 • Onsite

About The Position

The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. This role supports leasing and tours, resident communication, move-ins and move-outs, renewals, work order flow, and the accuracy of everything in the system. The Resident Coordinator will learn every part of the operation, with the Business Manager teaching them deliberately. This is a developmental seat with a clear path to promotion within the company.

Requirements

• A real interest in building a career in property management, not just taking a job
• Hospitality or service instinct, with a track record of taking care of people
• Strong attention to detail, and the discipline to stay accurate on a full day
• Warm, clear written and verbal communication
• Comfort with technology and genuine willingness to learn new systems quickly
• Willingness to complete Fair Housing training and apply standards consistently
• Ability to work on-site full-time
• High school diploma or equivalent

Nice To Haves

• Any background in service-heavy work: hotels, restaurants, events, retail, healthcare front office, or customer service
• Leasing, front desk, or property management experience
• Yardi experience, including CRM
• Willingness to earn a CAM, NALP, or similar certification with SAIL's support

Responsibilities

• Serve as the first point of contact for residents in person, by phone, and by email. Listen actively, solve problems, and follow through on what you promise.
• Deliver Legendary Service every time, and help build a community where people want to stay.
• Answer inquiries quickly, conduct tours, and follow up consistently.
• Process applications and screening within policy.
• Support the renewal campaign and help drive occupancy.
• Maintain accurate resident records in Yardi.
• Enter and track work orders, notices, and renewals.
• Prepare move-in and move-out documentation.
• Keep files organized and complete.
• Walk the community regularly, inside and out.
• Document and communicate issues, follow them to resolution, and hold to SAIL Standards on curb appeal and first impressions.
• Use Yardi, CRM, and SAIL's operating tools well, and get good at them fast.
• Bring ideas about how we could work smarter.
• Take on progressive responsibility as you demonstrate capability.
• Ask for the next thing.
• Support the Business Manager on budgets, reporting, and performance conversations.

Benefits

• Base salary $50,000 to $55,000 DOQ, plus leasing and renewal commissions and quarterly bonus potential
• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time
• Structured mentorship from your Business Manager and Regional Property Manager
• Paid certification support as you progress
• A clear, milestone-based path to Assistant Business Manager and Business Manager
• A firm that adopts new technology and wants your ideas about it
• A culture that values high performance, accountability, and enthusiasm

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED