Resident Coordinator

CAF Management - Ava • Dallas, TX

3d • Onsite

About The Position

The Resident Coordinator provides effective customer service to prospective and current tenants and property staff by using in-depth knowledge of the property and its functions. The role supports a quality living experience by responding to resident inquiries, concerns, and service requests; building relationships that promote satisfaction and retention; and assisting with resident activities and community-building programs. It also supports resident lifecycle processes, recordkeeping, maintenance-request coordination, property standards, and emergency communications. This is a full-time, onsite role with a competitive hourly rate plus commission.

Requirements

• Strong customer service and communication skills.
• Ability to multitask in a demanding environment.
• Professional, friendly, and solutions-driven personality.

Nice To Haves

• Experience in property management, hospitality, or customer-facing roles.
• Previous leasing, sales, or customer-facing experience.
• Experience with Entrata or other property management software.
• Bilingual abilities.

Responsibilities

• Serve as the first point of contact for resident inquiries, concerns, and service requests.
• Provide prompt, friendly, solution-oriented assistance in person, by phone, and via email.
• Maintain relationships with residents to promote satisfaction and retention.
• Plan, coordinate, and execute resident events, activities, and community-building programs.
• Promote events through newsletters, flyers, digital platforms, and community boards.
• Gather resident feedback to improve engagement and the living experience.
• Maintain accurate resident files, records, and documentation in compliance with company policies.
• Assist with lease renewals, move-ins, move-outs, and other resident lifecycle processes.
• Receive, log, and track maintenance requests to support timely completion.
• Communicate with maintenance staff and residents about work orders and follow-up needs.
• Monitor common areas for cleanliness, safety, and functionality.
• Support adherence to fair housing laws, community policies, and safety standards.
• Assist with emergency communications and preparedness procedures when needed.

Benefits

• 15 paid holidays, including CAF Impact Day.
• Paid time off based on tenure: 15 days for 0–4 years, 20 days for 5–9 years, 25 days for 10–14 years, and 30 days for 15 or more years.
• Three flex days per year.
• Medical, dental, and vision coverage; employee medical coverage starts at $65 per month.
• 401(k) with company contributions after six months.
• Paid parental leave of 10 days.
• 30–50% employee housing discount after 30 days, if applicable.
• Recognition programs and commission incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed