Resident Care Coordinator

Benton House of Grayson•Shelby, NC

11h•Onsite

About The Position

TerraBella Senior Living is hiring a Resident Care Coordinator to join their community at TerraBella Shelby. This role is responsible for coordinating resident care needs, including drafting schedules, maintaining logs (physician appointments, pharmacy), filing and organizing clinical records, and retrieving signed physician orders. The Resident Care Coordinator also assists the Director of Health & Wellness with training new Care Managers and Medication Technicians. In the Director's absence, this role assumes responsibility for supervising and delivering resident care services in compliance with TerraBella's expectations, policies, procedures, and state regulations.

Requirements

Must meet minimum criteria to perform as a Supervisor in Charge in the State of North Carolina.
Must be a licensed Medication Technician, CNA with at least one year of experience preferred.
Must possess excellent written and verbal communication skills.
Must express or demonstrate an interest in working with a senior population.
Must demonstrate a warm, outgoing and compassionate personality.
Must be a person of deep moral integrity with demonstrated maturity and leadership skills.
Must have knowledge of community agencies and appreciation for social and life history status of the residents.

Responsibilities

Ensures resident care staffing is within regulatory and company requirements with a 4-week rolling schedule submitted to the Director of Health & Wellness for approval at least one week in advance of posting due date.
Maintains the resident care scheduling book with current approved requests for time off noted on the scheduling calendar for planning purposes.
Performs daily filing of all documents relevant to the resident record in chronological order.
Performs a quality assurance review of the documents prior to filing to ensure items are dated, verified and signed by the physician if appropriate.
Performs the ongoing task of verbal order signature retrieval, ensuring all orders are returned signed by the physician with 14 days of the date the order is received.
May conduct weekly cart audits of each medication cart following the cart audit process and submits the audit sheet to the Director of Health & Wellness and Executive Director for review in the event that a Support Nurse cannot complete the audit.
Assists with data collection, reporting processes as requested.
Performs a daily review of medication administration process ensuring medications are passed timely and accurately.
Intervenes as needed to provide support/ training during the med pass.
Performs as a preceptor to new team members ensuring each new team member is in full compliance with all policies and procedures relevant to their individual roles before completion of orientation.
Takes physician's orders following the medication order process and maintains adequate records of order transcription and verification.
Ensures that all Residents Rights are protected.
Gives emergency treatment when required and notifies the physician and family or responsible party of the emergency.
Completes resident, staff, and visitor incident and accident reports.
Notifies the Director of Health & Wellness of changes in resident's condition, and any unusual or abnormal observations. (In the absence of the Director of Health & Wellness, notifies the physician directly)
Ensures appropriate documentation is entered into the resident’s record and the 24-hour shift report relevant to changes in condition and physician communication.
Schedules appointments, and arranges for transportation of residents for diagnostic, therapeutic, dental or medical services.
Ensures compliance with the physician visit log process/procedure.
Understands and implements the Fire Safety and Disaster Plan and evacuation procedures of the community during drills and actual emergencies.
Performs all other duties as assigned by the Director of Health & Wellness.
Performs initial review of the monthly Medication Administration Record verification to ensure orders are compliant.
Assists the Director of Health & Wellness to ensure compliance with all required logs, policies and procedures relevant to medication administration.
Ensures care staff understands their role as it relates to dietary services including how to serve, the requirement to pour water at every meal, and how to ensure the right resident receives the right diet prepared the right way according to the posted diet board.
Assists to serve residents during meal time, circulating through both AL and Memory Care dining rooms.
Performs building rounds at the beginning and end of each shift, evaluating the care provided and ensuring resident needs are met.
May be required to work overtime in an emergency situation.
Sets a good example for residents and other staff members by appearance, conduct and interest in job.
Takes weekend call in rotation with other managers.
Participates in Manager on Duty Program.