Resident Care Coordinator / House Manager

Castle Senior Living•New Berlin, WI

13d•Onsite

About The Position

Resident Care Coordinator / House Manager Grand Hills Castle | New Berlin, WI Are you a compassionate leader who is passionate about resident care, team development, staffing, and creating an exceptional experience for seniors and their families? Castle Senior Living is seeking an organized, dedicated, and resident-focused Resident Care Coordinator / House Manager to join our team at Grand Hills Castle. This key leadership position serves as a liaison between residents, families, caregivers, and community leadership while helping to ensure high-quality care, appropriate staffing, and smooth daily operations within the community. The ideal candidate is a strong communicator, enjoys building relationships, has experience in senior living or healthcare, and is committed to delivering exceptional service to residents, families, and team members. About Grand Hills Castle Grand Hills Castle is a welcoming senior living community in New Berlin offering both 105 Residential Care Apartment Complex (RCAC) apartments and a 43-bed Community Based Residential Facility (CBRF). Our community provides individualized support in a warm, home-like environment where residents are treated with dignity, respect, and compassion. For more than 25 years, Castle Senior Living has been dedicated to enhancing the lives of seniors through exceptional care, compassion, and service. We strive to create the most satisfying living experience for our residents while being the most respected senior living company to work for.

Requirements

Previous experience in assisted living, RCAC, CBRF, healthcare, senior living, or a related field preferred
Previous leadership, supervisory, scheduling, or staffing experience preferred
Strong communication and interpersonal skills
Excellent organizational, multitasking, and problem-solving abilities
Ability to work effectively in a fast-paced environment
Knowledge of resident care practices and Wisconsin assisted living regulations preferred
Experience with resident assessments, care planning, staffing coordination, or healthcare operations is a plus
Proficiency with scheduling systems, basic computer programs, and timekeeping systems preferred
Compassionate, professional, and resident-focused approach
Commitment to creating an exceptional experience for residents and families

Responsibilities

Coordinate and monitor resident care services to ensure resident needs are met
Assist with resident assessments, service plans, and care updates
Create and manage staff schedules to ensure appropriate coverage and compliance with staffing requirements
Monitor staffing levels and proactively address scheduling gaps, call-ins, and coverage needs
Assist with recruiting, interviewing, onboarding, training, and retaining caregiving staff
Provide leadership, coaching, and daily support to caregivers and medication aides
Conduct regular audits of schedules, attendance, and staffing patterns to support operational effectiveness
Assist with payroll review, timecard accuracy, and attendance tracking
Build positive relationships with residents, families, and team members
Address resident and family concerns in a timely, professional, and compassionate manner
Collaborate with healthcare providers, pharmacies, hospice agencies, and other community partners
Assist with resident admissions, move-ins, assessments, and transitions
Monitor documentation and reporting for accuracy and compliance
Ensure compliance with state regulations, company policies, and community procedures
Participate in quality assurance, employee engagement, and resident satisfaction initiatives
Assist leadership in maintaining a positive, resident-centered culture
Support community operations and perform other duties as assigned