Resident Care Assistant/ Staff Assistant

Bethany Community Services•Haverhill, MA

About The Position

Bethany Community Services (BCS) is hiring a part-time Resident Care Assistant to support residents and staff across Dining Services, the Resident Care Department, and Transportation Services. Reporting directly to the Resident Care Coordinator, the role provides administrative and customer service support in a compassionate, resident-centered environment. Duties include maintaining accurate records and documentation, responding to resident requests, supporting payment collection and financial recordkeeping, and assisting with scheduling and coordination. The position also provides routine support and cross-coverage using the ECP electronic health record (EHR) and eMenuCHOICE dining management system. Required training includes resident care aide competencies and transportation driver qualification and safety training for backup assignments. BCS describes its workplace as supportive, collaborative, and growth-oriented, with professional development opportunities.

Requirements

Strong resident-centered customer service skills and professional verbal and written communication skills.
Ability to organize work and manage competing requests.
Attention to detail in data entry, authorizations, payment records, and scheduling.
Basic computer proficiency, including Microsoft Word and Excel, and willingness to learn ECP, eMenuCHOICE, and scheduling systems.
Basic arithmetic skills and ability to handle payment and financial records accurately.
Ability to follow direction, identify issues requiring escalation, and collaborate with residents and staff.
Willingness and ability to complete required resident care aide training and competency verification, as well as transportation driver qualification and safety training for backup assignments.
High school diploma or equivalent.
Ability to maintain confidentiality and communicate effectively with older adults and multidisciplinary staff.
Valid driver's license and clean driving record; must pass RMV and insurance checks.
Ability to sit for extended periods and regularly use computers and telephones.
Ability to perform essential backup driving and assigned resident care aide duties safely, with appropriate training and reasonable accommodation where applicable; no untrained lifting or transfers.
Ability to bend, reach, and move up to 25 pounds without aid, consistent with applicable accommodations.

Nice To Haves

Administrative, customer service, or senior-services experience preferred.
Experience with data entry, scheduling, and payment processing preferred.

Responsibilities

Provide administrative support to Dining Services, the Resident Care Department, and Transportation Services.
Assist with data entry, record maintenance, and accurate documentation.
Respond to resident requests promptly and professionally.
Support payment collection and financial recordkeeping.
Assist with scheduling and coordination tasks.
Use the ECP electronic health record (EHR) and eMenuCHOICE dining management system for routine support and cross-coverage.
Collaborate with the Resident Care Coordinator to maintain consistent and accurate documentation.
Maintain confidentiality and adhere to privacy standards.
Complete backup driving and assigned resident care aide duties when trained and qualified.