Resident Care Assistant/ Staff Assistant
About The Position
Bethany Community Services (BCS) is seeking a part-time Resident Care Assistant to support residents and staff across multiple departments. This 25-hour, non-exempt position provides administrative and customer service support to Dining Services, the Resident Care Department, and Transportation Services. The role reports directly to the Resident Care Coordinator and contributes to a compassionate, resident-centered environment while developing administrative skills. The assistant helps maintain records and documentation, responds to resident requests, supports payment collection and financial recordkeeping, and assists with scheduling and coordination. The position uses the ECP electronic health record (EHR) and eMenuCHOICE dining management system for routine support and cross-coverage. It also requires confidentiality and, after appropriate training, the ability to perform backup driving and assigned resident care aide duties safely. BCS describes its workplace as supportive, growth-oriented, and collaborative, with opportunities for professional development and a culture that values compassion, integrity, and excellence.
Requirements
- Strong resident-centered customer service skills and professional verbal and written communication skills.
- Ability to organize work and manage competing requests.
- Attention to detail in data entry, authorizations, payment records, and scheduling.
- Basic computer proficiency, including Microsoft Word and Excel, and willingness to learn ECP, eMenuCHOICE, and scheduling systems.
- Basic arithmetic skills and ability to handle payment and financial records accurately.
- Ability to follow direction, recognize issues requiring escalation, and work collaboratively with residents and staff.
- Willingness and ability to complete required resident care aide training, competency verification, and transportation driver qualification and safety training for backup assignments.
- High school diploma or equivalent.
- Ability to maintain confidentiality and communicate effectively with older adults and multidisciplinary staff.
- Valid driver's license and clean driving record; must pass RMV and insurance checks.
- Ability to sit for extended periods and regularly use computers and telephones.
- Ability to bend, reach, and move up to 25 lbs. without aid, consistent with applicable accommodations.
- Ability to perform essential backup driving and assigned resident care aide duties safely, with appropriate training and reasonable accommodation where applicable; no untrained lifting or transfers.
Nice To Haves
- Administrative, customer service, or senior-services experience.
- Experience with data entry, scheduling, and payment processing.
Responsibilities
- Provide administrative support to Dining Services, the Resident Care Department, and Transportation Services.
- Assist with data entry, record maintenance, and documentation accuracy.
- Respond to resident requests promptly and professionally.
- Support payment collection and financial recordkeeping.
- Assist with scheduling and coordination to promote operational efficiency.
- Use the ECP electronic health record (EHR) system and eMenuCHOICE dining management system for routine support and cross-coverage.
- Collaborate with the Resident Care Coordinator to ensure consistent and accurate documentation.
- Maintain confidentiality and follow privacy standards.
- Complete required resident care aide training, competency verification, and transportation driver qualification and safety training for backup assignments.
- Perform essential backup driving and assigned resident care aide duties safely, following appropriate training and applicable accommodations.
Benefits
- Opportunities for professional development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
