Resident and Community Associate: Full Time: 2nd Shift

ALL•Wyomissing, PA

44d•Onsite

About The Position

Be the welcoming face and calming presence of our community! As a Resident & Community Associate, you’ll serve as the first point of contact for residents and guests while helping maintain a safe, secure, and well-coordinated campus. From managing the front desk and phones to monitoring safety systems and responding to emergencies, this role is ideal for someone who is professional, compassionate, and thrives in a dynamic environment. Summary of Responsibilities: The Resident and Community Associate serves as a liaison between residents, families, guests, and staff. The Resident and Community Associate is responsible for the switchboard, reception desk activities, and initiating response to facility and resident emergencies. They assist in ensuring a safe environment for residents, guests and employees by monitoring both interior and exterior areas of campus and buildings. They protect the privacy and confidentiality of all residents and co-workers.

Requirements

Excellent Customer Service and Communications Skills
Excellent Interpersonal Skills
Possesses excellent organizational skills
Demonstrates good judgment and draws sound conclusions
Remains calm in all situations and demonstrates problem solving abilities
Maintains a high degree of confidentiality without compromise
Microsoft Office products, general computer knowledge.
High school diploma or GED (Required)
First Aid/ CPR/ AED Certification obtained within 90 days of employment (Required)
Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)
Medical Screening
Criminal History Clearance
FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
Immigration and naturalization (I-9) Clearance
Valid Pennsylvania Driver's License and acceptable MVR
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly in person and over the telephone.
Writing: Must be able to accurately document pertinent information either by writing or typing.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

Nice To Haves

1-3 Years of experience in a related role (Preferred)

Responsibilities

Adequately and accurately records the happenings from their shift onto the shift report sheet and transfers the appropriate information during change of shift.
Checks emails on every shift and responds accordingly.
Records information in the online resident database to ensure those working in other departments and on different shifts have needed information to provide the best quality of care and service to the residents.
Answers the switchboard/multi-line telephone system promptly and in a professional and courteous manner.
Identifies the needs of the caller and handles the call effectively and in an efficient manner.
Delivers internal mail to villas as per procedure.
Delivers to-go meals to villa residents if requested.
Accepts, logs, and accurately distributes prescription medications to Residential Living residents.
Accepts, logs, and accurately distributes packages and deliveries (i.e. flowers, dry cleaning, etc.) for residents and employees.
Participate in department meetings and trainings.
Conducts exterior patrols and inspects buildings, equipment, and access points to ensure the well-being of residents, guests, and employees.
Controls traffic/parking by directing drivers during large campus events.
Prevents losses and damage and reports irregularities/safety concerns.
Reports hazardous conditions resulting from inclement weather to the Grounds Department personnel.
Monitors life safety monitoring equipment/panels (i.e. emergency alarm panels, villa alarm panels, monitors, cameras, etc.) and respond accordingly.
Responds to emergency alarms/ telephone calls or incidents.
Accurately documents and maintains a log of emergency alarms/telephone calls or incidents.
Escorts ambulances to the proper entrance door and residence for resident pickup.
Understands how to locate and read Safety Data Sheets.
Assist in maintaining current Safety Data Sheet Manuals when requested.
Conducts and documents fire drills in accordance with regulatory requirements, policy/procedure/protocol.
Accurately maintains a key log and records use of each key.
Reports missing keys to the Resident and Community Lead promptly.
Reports safety concerns to the Facilities Director, Resident and Community Safety Lead, or affected Department and notifies the Facilities Director if a repair/remedy is needed.
Monitors radio and Relay conversations and responds accordingly.
Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.