Resident Advocate - Golden West

Central City Concern•Portland, OR

1d•Onsite

About The Position

Make an impact in your community. Join our team as a Resident Advocate and help provide support, safety, and encouragement to those we serve. As a Resident Advocate, you'll play a vital role in creating a safe, welcoming, and supportive environment for residents while serving as a key member of the Housing Rapid Rehousing (HRR) team. This dynamic position combines client engagement, building oversight, and administrative support to ensure daily operations run smoothly. You'll be the first point of contact for residents and visitors, providing guidance, resources, and compassionate support while monitoring common areas, documenting client interactions, and helping maintain a positive community atmosphere. If you're passionate about making a difference, building relationships, and supporting individuals on their path toward stability and success, this is an opportunity to have a meaningful impact every day. The ideal Resident Advocate is passionate about CCC's mission and believes in treating every individual with dignity and respect. They understand the impact of trauma, homelessness, substance use, and systemic barriers on the people we serve. They are skilled at balancing accountability with compassion, maintaining safety while building trust, and supporting clients through challenging situations. Successful candidates are detail-oriented, adaptable, and committed to fostering an inclusive environment where residents feel supported, valued, and empowered. Program: The Golden West is a five-story historic building located in the Old Town neighborhood of NW Portland, consisting of 73 single-room occupancy units. All units are subsidized through CCC’s Housing Rapid Response Program or Community Engagement Program. There are 5 Fair Market SRO units occupied through a waiting list open to the general public. Company: Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Requirements

Must have a high school diploma or equivalent.
Basic knowledge of chemical dependency, addictions and mental health issues.
Experience or familiarity using computers for basic functions (data entry, word processing, etc.)
Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
Must pass pre-employment drug screen and background check.
Must not be on probation or parole.
Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
Must adhere to agency’s non-discrimination policies.
Ability to effectively interact with co-workers, and residents/program participants with diverse backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Nice To Haves

Ability to consider the impacts and outcomes for underserved communities during decision-making process.
Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
Basic knowledge of chemical dependency as a disease, treatment and intervention methods.
Relevant or adequate knowledge of CCC health services and area resources.
Ability to work as a team member and to establish priorities.
Ability to display a non-judgmental attitude, and a willingness to learn new skills.
Demonstrated ability to work independently with minimal supervision.
Basic knowledge of community and social agencies, and self-help groups.
Sufficient manual dexterity and physical ability to perform assigned tasks.
Ability to communicate clearly and concisely both verbally and in writing.
Ability to work and maintain professional composure in an environment where people may be verbally hostile.
Ability to manage time and meet deadlines.
Ability to understand and follow verbal and written instructions.
Detailed oriented; ability to maintain accurate records and necessary paperwork.
Ability to learn and apply training instruction.
Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
Ability to interact respectfully and effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
Ability to provide advocacy, as appropriate.
Professional maintenance of appropriate boundaries.
Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

Responsibilities

Greet and direct clients, document client interactions, and provide information and updates to shift staff.
Interact with clients over course of shift as appropriate.
Provide support and basic resource information to clients.
Monitor building/client common areas.
Conduct periodic inspections of common areas in the building to monitor building/clients.
Generate reports, routine computer input, create correspondence and filing as directed by team lead.
Log events/ incidents using factual –observation-based documentation.
Obtain urinalysis from clients as directed by HRR case management staff or team lead.
Update HRR area with appropriate resource information as directed by team lead.
Attend all mandatory CCC trainings in a timely manner.
Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee
Perform other duties as assigned.