Resident Advocate Supervisor (Swing Shift, Tuesday - Saturday)

Insight Housing • Berkeley, CA

6d • Onsite

About The Position

The Resident Advocate Supervisor oversees the daily operations and supervision of Resident Advocates at the men’s shelter. This position ensures continuous 24/7 staffing coverage, provides direct supervision and support to frontline staff, and ensures a safe, supportive, and trauma-informed environment for residents. The Supervisor reports directly to the Program Manager and works primarily swing shifts.

Requirements

• High school diploma or GED required
• Minimum of 2 years of experience working in a shelter, interim housing, residential program, or similar congregate care setting.
• At least 1 year of experience in a supervisory, lead, or shift-lead role, or demonstrated experience providing oversight of staff during assigned shifts.
• Experience working in 24/7 operations, including evening, overnight, or swing shifts.
• Demonstrated knowledge of shelter operations, safety protocols, and crisis response.
• Ability to prepare and manage staff schedules and ensure full shift coverage, including use of on-call staff.
• Experience supervising frontline staff and addressing performance, attendance, and conduct issues.
• Strong written and verbal communication skills
• Ability to work assigned swing shifts (2:00 PM–10:30 PM OR 4:00 PM – 12:30 AM); Tuesday–Saturday.
• Ability to remain on site and responsive during assigned shifts.
• Successful completion of background checks as required by funders and agency policy.
• Must be able to obtain TB clearance

Nice To Haves

• Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred.
• Experience working with individuals experiencing homelessness.
• Training or experience in trauma-informed care, de-escalation, and conflict resolution.
• Familiarity with incident reporting, documentation standards, and compliance requirements.
• Prior experience supporting onboarding and training of frontline staff.
• Bilingual or multilingual abilities relevant to the population served.

Responsibilities

• Prepare, manage, and maintain staff schedules to ensure full coverage for 24/7 shelter operations.
• Ensure all shifts are covered, including coordinating on-call staff and filling shifts as needed including evenings, weekends, or holidays.
• Provide day-to-day supervision, coaching, and support to Resident Advocates.
• Monitor staff performance, attendance, and adherence to policies and procedures.
• Respond to operational issues, resident concerns, and emergencies during assigned shifts.
• Ensure Resident Advocates follow safety protocols, de-escalation practices, and trauma-informed care standards.
• Communicate staffing needs, incidents, and operational updates to the Program Manager and complete required documentation.
• Support onboarding and training new Resident Advocates.
• Promote a respectful, inclusive, and supportive environment for residents and staff.
• Participate in meetings, case conferences, and trainings
• Monitor facility safety, cleanliness, and maintenance concerns.
• Review reports, logs, and case notes for quality and compliance.
• Enforce program rules, policies, and procedures consistently and fairly

Benefits

• Free Dental & Vision
• 19 Paid Holidays- Including 3 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health) and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED