Full-Time Resident Advocate/Social Worker- West Valley

ROCKY MOUNTAIN CARE GROUP•West Valley City, UT

9d•$21 - $24•Onsite

About The Position

Rocky Mountain Care’s Hunter Hollow skilled nursing community in West Valley City provides unparalleled rehabilitation therapy and nursing services and is consistently recognized as a leader in nursing care. We composed our integrated team of nursing specialists with the most highly trained and most experienced personnel to meet the individual needs of each of our guests in a personal and professional manner. Coupled with our incredible staff and unbeatable service, guests of Hunter Hollow enjoy breath taking surroundings that provide a wide range of opportunities for their wellness experience. Hunter Hollow in West Valley is Medicare and Medicaid certified, and is available for short and long-term care. The Resident Advocate assists in planning, organizing, implementing, and evaluating the overall operation of the facility’s Social Services Department in accordance with current federal, state, and local standards, guidelines and regulations, and the facility’s established policies and procedures.

Requirements

A minimum of a high school diploma or its equivalent.
Ability to read, write, speak and understand the English language.
Must be a supportive team member, contribute to and be an example of team work.
Ability to make independent decisions when circumstances warrant such action.
Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
Must have patience, tact, and willingness to deal with difficult residents, family and staff.
Must be able to relay information concerning a resident’s condition.
Must not pose a threat to the health and safety of other individuals in the workplace.
Must be able to move intermittently throughout the workday.
Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status to various infectious diseases.
CPR licensed and trained in first aid.
Agreement to abide by all standards, policies, and procedures of the facility, including the facility’s compliance and ethics program, is a condition of employment.

Nice To Haves

Ability to work beyond normal working hours and on weekends and holidays when necessary.
Ability to assist in evacuation of residents during emergency situations.
Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
Effective verbal and written communication skills and ability to exercise judgement.
Ability to maintain composure in stressful situations.
Resourcefulness.
Strong leadership skills.
Maintain a positive attitude and possess the ability to work in stressful situations.
Ability to coordinate meetings, as well as set and achieve goals.
Ability to be organized and efficient.
Basic computer skills.

Responsibilities

Assists in planning, developing, organizing, implementing, evaluating, and directing of social services programs of this facility.
Meets with administration, medical and nursing staff, and other related departments in planning social services, as directed.
Participates in discharge planning, development and implementation of care plans and resident assessments.
Encourages residents/responsible parties to participate in the development of their care plan, and invites them to care plan meetings accordingly.
Assists residents in obtaining transportation to medical appointments, upon discharge, etc.
Accurately and completely documents social service actions and interactions in each resident’s medical record.
Assists with facility policy development and annual review in order to positively impact the quality of care delivered to residents.
Assists the Social Services Director/Administrator in ensuring that staff members are knowledgeable about Resident’s Rights and encourages staff to maintain and enhance each resident’s dignity in recognition of each resident’s individuality.
Engages in Advance Care Planning for assigned residents upon admission, and makes sure that any Advance Directives are reviewed with the resident/resident representative on a regular basis.
Ensures that staff members are made aware of the resident’s code status and end-of-life wishes and will assist with informing and educating residents and their representatives about health care options and ramifications.
Advocates for residents and assists them in assertion of their rights within the facility.
When there is an allegation of suspected abuse, neglect or exploitation, reports to the Social Services Director and/or Administrator and assists with reporting to the appropriate State agency, as well as completion of a thorough investigation as assigned.
Ensures that residents who display mental illness, or psychosocial difficulties such as coping with grief and loss, have access to appropriate treatment and resources.
Treats all residents with dignity and respect.
Promotes and protects all residents’ rights.
Establishes a culture of compliance by adhering to all facility policies and procedures.
Complies with standards of business conduct, and state/federal regulations and guidelines.
Follows appropriate safety and hygiene measures at all times to protect residents and themselves.
Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
Reports any retaliation or discrimination to HR or compliance officer.
Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.
Protects residents from abuse, and cooperates with all investigations.
Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
Participates in all life safety and emergency drills and trainings.
Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
Reports work-related injuries and illnesses immediately to supervisor.
Follows established infection control policies and procedures.
Completes all assigned training and skills competency.
Interviews residents and/or their responsible party to obtain the resident’s social history.
Makes arrangements for residents to obtain items such as clothing and personal care supplies.
Assists residents in voicing and obtaining resolution to grievances.
Reviews complaints and grievances made by the resident and makes a written/oral report to the Social Services Director and/or Administrator indicating what action(s) were taken to resolve the complaint or grievance.
Follows facility’s established procedures.
Participates in Resident and/or Family Council as needed or requested.
Assists with, or arranges for, a resident’s communication of needs through the resident’s primary method of communication or in a language that the resident understands.
Coordinates Social Services activities with other departments as needed.
Performs administrative requirements, such as completing assigned reports, and submits them to the Social Services Director as required.
Attends Care Plan meetings.
Serves as a member of the QAPI Committee if requested.
Serves as a member of the Behavior Management Committee if requested.
Attends Department Head/Standup Meetings as requested.
Attends mandatory in-services.