Resident Advisor Supervisor

Helping Hands Reentry Outreach Centers • Portland, OR

10d • Onsite

About The Position

The Resident Advisor Supervisor works in partnership and collaboration with fellow Supervisors to lead a team of Resident Advisors and supervise day-to-day shelter activities; facilitate problem solving and crisis intervention services with participants. This role requires a passion for helping others, a nonjudgmental attitude, and the ability to handle difficult situations constructively. The position is full-time and requires evening and weekend availability.

Requirements

• One year supervisory experience required.
• One year of experience in human/social services/nonprofit.
• Six months of heavy volume customer service.
• High School Diploma or GED.
• Excellent communication skills.
• Good computer skills (e.g. Microsoft, Outlook email, Teams, Word, Excel).
• Ability to work both independently and as part of a team.
• Ability to appropriately assess a situation and take corrective action as necessary.
• Understanding of the issues surrounding homelessness, chemical dependency, domestic violence and sexual assault.
• 1st Aid/CPR Training completed within 30 days of hire.

Nice To Haves

• Experience working with homeless/low-income population preferred.
• A degree/some college preferred.
• De-escalation and Trauma-informed training preferred.

Responsibilities

• Provides staff oversight such as new hire onboarding, training, conducting check-ins, shift scheduling and overtime management, approving timesheets and PTO.
• Provides participant services such as handling grievances, leave requests, perform urinalysis and breathalyzer testing, oversee bunk assignments, dorm inspections and property storage.
• Ensures timely data entry, up-to-date incident logs, shift reports, and participant records, both manually and using web-based program.
• Attends regular agency and staff meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED