Residency Program Administrator

Banner Health•Phoenix, AZ

2d•Onsite

About The Position

Banner Health is seeking a dynamic and detail-oriented Residency Program Administrator to play a pivotal role in supporting our Graduate Medical Education (GME) programs. In this impactful position, you will be at the heart of residency and fellowship operations — managing accreditation compliance, coordinating recruitment, facilitating educational sessions, and serving as a trusted resource for program directors, faculty, and residents. You will collaborate with internal and external stakeholders, including regulatory and accreditation agencies such as the ACGME, while ensuring our programs run seamlessly and meet the highest standards of excellence. Join Banner Health and help build the foundation for tomorrow's healthcare leaders. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

Requirements

Must possess knowledge of medical education coordination as normally obtained through the completion of an associate’s degree in business, human relations, related field, or may commensurate with experience gained in a medical residency program or equivalent.
Requires three years of experience in related area.
Must have excellent verbal and written communication skills.
Must have the ability to organize, prioritize, and multi-task in a fast-paced environment.
Requires strong research and organizational abilities.
Must have the ability to guide and lead others.
Requires demonstrated negotiation and persuasion skills.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Coordinates the operations of the residency and/or fellowship program including, but not limited to, activities of the medical education committee, timely completion of items requested of GME and ACGME, and monitoring work hours to ensure compliance with ACGME and program requirements.
Serves as the administrative liaison with external regulatory and compliance agencies. Maintains and updates policies and procedures in accordance with program, facility, and organizational policies and procedures, standard professional practices, guidelines and standards as specified by accrediting agencies and related local, state and federal laws and regulations.
Coordinates educational sessions to fulfill program requirements and is a liaison of requirements pertaining to medical records, risk, human resources, and occupational health.
Collects, assembles, and maintains required data for residency and/or fellowship databases. Gathers information to facilitate development of the program's fiscal budget and monitors monthly financial reports for variances.
Maintains knowledge of current accreditation and board requirements for medical students, residents, clerkships, and/or fellowships as required.
Participates in resident recruitment process and coordinates the application process. Ensures communication materials and web site are up-to-date. Reviews and processes all correspondence and applications and assists in scheduling interviews for potential Residents.
Develops and maintains effective working relationships with program directors, staff, faculty and residents/fellows. Serves as a resource to program directors, staff, faculty and residents/fellows. Ensures customer service needs are met. Answer incoming calls and emails in an efficient manner. Provide accurate answers and solutions to customers. Redirect customers to appropriate teams and/or departments as needed.