Residences Housekeeping

Marriott•Naples, FL

12h

About The Position

The Residences Housekeeping role maintains guest rooms and hallways by responding promptly to requests, preparing and transporting a supply cart, and following procedures to access rooms and confirm vacancy. Duties include replacing amenities and supplies, changing linens and terry, making beds, cleaning bathrooms, removing trash, dirty linens, and room-service items, checking appliances, straightening furnishings, dusting and polishing surfaces, removing marks, and vacuuming and performing floor care. The role follows company, safety, and security policies; reports maintenance issues, hazards, accidents, or injuries; completes required safety training; and stores flammable materials properly. Associates maintain a clean, professional appearance, protect confidential information, welcome guests according to company standards, anticipate and address service needs, communicate professionally, support team goals, and meet quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Move, lift, carry, and place objects weighing up to 25 pounds without assistance and objects over 25 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Responsibilities

Respond promptly to requests from guests and other departments.
Fill a housekeeping cart with supplies and transport it to the assigned area.
Follow room-entry procedures and ensure a room is vacant before entering.
Replace guest amenities and supplies; replace dirty linens and terry with clean items; make beds and fold terry.
Clean bathrooms and remove trash, dirty linens, and room-service items.
Check that appliances are present and working; straighten desk items, furniture, and appliances.
Dust and polish, remove marks from walls and furnishings, vacuum carpets, and perform floor care in guest rooms and hallways.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean, professional uniform and appearance and keep proprietary information confidential.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, support team goals, and adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.