Residences Concierge

Marriott•Sarasota, FL

5h•Onsite

About The Position

The Residences Concierge is responsible for responding to the requests of Residence owners and their guests, providing visitor information, making special arrangements, and offering services such as transportation, reservations, and dry cleaning. This role involves monitoring security systems, maintaining property access, and serving as an overnight Concierge and Loss Prevention representative when needed. The Concierge also assists with team breaks, handles unique guest requests, manages calls and messages, and coordinates with various departments to resolve issues. Incident documentation, escorting unauthorized individuals, and responding to accidents are also key duties. Additionally, the Concierge performs Lobby Ambassador tasks, reports safety concerns, and adheres to company policies and service standards.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers.
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Lock property entrances when required.
Serve as overnight Residences Concierge and Loss Prevention representative as needed.
Maintain coverage of Concierge area by assisting with the breaks of the Concierge team.
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
Answer, record, and process all calls, messages, requests, questions, or concerns.
Contact appropriate individual or department as necessary to resolve call, request, or problem.
Review and document all incidents in the logbooks and report to the next shift.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts.
Call for assistance using proper code responses.
Perform Lobby Ambassador tasks.
Report any incidents, accidents, injuries, and unsafe work conditions to Residences Manager/and or Director of Residences and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service excellence.