Residences Bell/Door Attendant

Four Seasons•Los Angeles, CA

4d•Onsite

About The Position

The Residential Bell/Doorman at Four Seasons Private Residences Los Angeles will work closely with the Residences Concierge team, serving as a point of contact for arrivals and departures. This role ensures residents receive deliveries promptly, including food and beverage. The Residential Bell/Doorman is the primary responder for parking and retrieving resident vehicles. This position requires assisting residents with luggage, transportation, deliveries, and parcels, following specific instructions. The role also involves answering telephones at the residences concierge desk, delivering messages and mail, providing information about resident events and services, and assisting with transporting items to and from private storage. A key aspect is handling all owner interactions with the highest level of hospitality and professionalism, anticipating needs, and effectively communicating requests to the Residence Concierge for prompt task completion. The role may also involve relieving other residential positions during meal periods or emergencies.

Requirements

Driving a company vehicle is an essential function of this role, a valid California driver's license is required.
Secondary education
Reading, writing and oral proficiency in the English language
Prior work experience in hospitality industry; ideally in luxury setting

Responsibilities

Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc., following instructions as specified in the Residence Unit Admittance Forms.
Be the primary responder for resident’s valet parking needs.
Assist with delivery of Food and Beverage items from the Resident’s Lounge, to the Resident’s unit and or vehicle/pick up point, and support service needs in the Resident’s Lounge as needed.
Assist in Residential Lobby service; answer telephones at the residences concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums.
Provide information regarding resident’s events, services and amenities.
Assist homeowners transporting items to and from private storage if requested; ensuring “Pick up and Return” form is ready for resident’s signature.
Perform any special projects deemed necessary by Residences Assistant Manager and Residences Manager.
Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities.
The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.
Relieve other residential roles for meal periods and in case of emergency.