E11EVEN - Residence & Owner Relations Manager

E11EVEN Club Hotel & Residences • Miami, FL

1d • Onsite

About The Position

This entry-level managerial role is the heartbeat of our owner experience, where luxury living meets personalized connection. As the Residences & Owner Relations Manager, you will champion owner engagement and revenue growth through innovative strategies and authentic relationships. Your mission: craft experiences that go beyond expectations, blending business acumen with a passion for hospitality. Success means hitting financial targets while creating moments that feel bespoke, intentional, and unforgettable.

Requirements

• High school diploma or equivalent required; college coursework or degree in Hospitality, Business, Communications, or a related field preferred.
• Previous customer service, hospitality, residential, or administrative experience preferred but not required.
• Strong interpersonal and communication skills.
• Professional, friendly, and service-oriented demeanor.
• Ability to interact effectively with condominium owners, residents, guests, and colleagues.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Basic computer skills, including Microsoft Office and email.
• Ability to learn and navigate property management, reservation, and communication systems.
• Strong follow-up skills and ability to keep accurate records.
• Ability to handle confidential owner and resident information appropriately.
• Ability to remain calm, professional, and solution-oriented when handling complaints or concerns.
• Ability to work collaboratively with multiple departments.
• Flexible schedule, including weekends and holidays, as required by property operations.
• Professional appearance and conduct consistent with a luxury condominium-hotel environment.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Serve as the primary point of contact for condominium owners and residents.
• Respond promptly and professionally to owner inquiries, requests, and concerns.
• Maintain positive and professional relationships with owners, residents, and guests.
• Coordinate owner arrivals, departures, and special requests.
• Assist with owner reservations, unit availability, and stay-related arrangements.
• Communicate property policies, procedures, amenities, and services to owners.
• Document and track owner requests, concerns, and follow-up items.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to resolve owner needs.
• Conduct routine inspections of residences and report maintenance or housekeeping concerns.
• Follow up on work orders and ensure owner-related issues are addressed in a timely manner.
• Assist with move-in, move-out, delivery, and access coordination as applicable.
• Maintain accurate owner and residence information in property management systems.
• Assist with owner communications, newsletters, notices, and property updates.
• Support owner meetings, events, and resident activities.
• Handle complaints professionally and escalate complex or sensitive matters to management.
• Protect owner privacy and maintain confidentiality of personal and property information.
• Monitor common areas and amenities for cleanliness, appearance, and functionality.
• Assist with enforcing condominium and hotel policies in a courteous and consistent manner.
• Maintain organized records of owner correspondence, requests, inspections, and follow-up.
• Provide general administrative and operational support to the Residence/Owner Relations department.
• Maintain a professional presence throughout the property and promote a high level of customer service.
• Perform other duties and responsibilities as assigned by management.

Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED