Residence Operations Technician

Minerva University•San Francisco, CA

6d•Onsite

About The Position

Minerva University is seeking a highly capable, hands-on Residence Operations Technician to support daily operations at its San Francisco residence hall. This is a maintenance-first role responsible for the overall condition, functionality, and cleanliness of the building. The position includes repairs, installations, and hands-on upkeep, while also supporting front desk operations and resident services as needed. The ideal candidate is proactive, resourceful, and comfortable performing a wide range of maintenance tasks across multiple trades. This role requires strong ownership, attention to detail, and the ability to independently identify and resolve issues to maintain a safe, clean, and fully operational environment.

Requirements

Hands-on experience in maintenance, facilities, or general construction work.
Ability to perform repairs and basic installations across common building systems.
Strong troubleshooting and problem-solving skills.
Comfortable using tools and completing work independently.
Reliable, punctual, and detail-oriented.
Strong customer service and communication skills.
Physically capable of lifting, moving equipment, and performing manual work.

Nice To Haves

Experience in residential housing, hospitality, or property management.
Experience in janitorial or building maintenance roles.
Experience in multi-trade maintenance (e.g., carpentry, plumbing, electrical) in a residential or commercial setting.
Familiarity with work order systems or maintenance tracking.
CPR/First Aid certification (or willingness to obtain).
Multilingual skills are a plus.

Responsibilities

Perform repairs, replacements, and installations, including painting, drywall repair, patching, and finishing; floor repair and installation (vinyl, tile, transitions, baseboards); door, lock, and hardware installation and repair; light fixture replacement and installation; basic plumbing (clogs, minor leaks, fixture replacement); basic electrical work (outlet/switch replacement, breaker resets, troubleshooting); install and assemble furniture, fixtures, and equipment (FF&E).
Support full unit turnovers, including room setup and move-in readiness.
Conduct preventative maintenance to minimize recurring issues.
Troubleshoot and resolve maintenance issues independently when possible.
Maintain tools, supplies, and maintenance inventory.
Maintain a high standard of cleanliness throughout the building.
Perform hands-on janitorial tasks as needed, including cleaning common areas, kitchens, hallways, and shared spaces; trash removal and upkeep of waste areas; supporting deep cleaning and turnover periods.
Step in to ensure building standards are consistently met, even outside normal scope.
Conduct daily walkthroughs of floors, units, and common areas.
Identify maintenance needs, cleanliness issues, and safety concerns.
Take immediate action on minor issues and escalate larger ones as needed.
Track, prioritize, and follow through on maintenance requests.
Maintain logs of completed work and building conditions.
Serve as a point of contact for students, staff, visitors, and vendors.
Maintain a professional and welcoming front desk presence.
Manage mail and package operations (logging, organization, distribution).
Monitor lobby activity and enforce building policies respectfully.
Respond to resident inquiries and basic troubleshooting needs.
Coordinate access for vendors, contractors, and service providers.
Support and oversee vendor work onsite.
Report delays, issues, or incomplete work to leadership.
Assist in preparing spaces for vendor activity.
Monitor building for safety hazards and address or report promptly.
Ensure hallways, exits, and common areas remain clear and compliant.
Assist with incident reporting and documentation.
Support adherence to building safety standards.
Respond to urgent issues such as leaks, lockouts, alarms, and maintenance emergencies.
Assist during emergency situations and coordinate with leadership and security.
Participate in on-call rotation, including evenings and weekends.
Remain reasonably available and able to respond when on-call.