Residence Operations Technician

Minerva University • San Francisco, CA

5d • Onsite

About The Position

Minerva University is seeking a highly capable, hands-on Residence Operations Technician to support daily operations at its San Francisco residence hall. This is a maintenance-first role responsible for the overall condition, functionality, and cleanliness of the building. The position includes repairs, installations, and hands-on upkeep, while also supporting front desk operations and resident services as needed. The ideal candidate is proactive, resourceful, and comfortable performing a wide range of maintenance tasks across multiple trades. This role requires strong ownership, attention to detail, and the ability to independently identify and resolve issues to maintain a safe, clean, and fully operational environment.

Requirements

• Hands-on experience in maintenance, facilities, or general construction work
• Ability to perform repairs and basic installations across common building systems
• Strong troubleshooting and problem-solving skills
• Comfortable using tools and completing work independently
• Reliable, punctual, and detail-oriented
• Strong customer service and communication skills
• Physically capable of lifting, moving equipment, and performing manual work

Nice To Haves

• Experience in residential housing, hospitality, or property management
• Experience in janitorial or building maintenance roles
• Experience in multi-trade maintenance (e.g., carpentry, plumbing, electrical) in a residential or commercial setting
• Familiarity with work order systems or maintenance tracking
• CPR/First Aid certification (or willingness to obtain)
• Multilingual skills are a plus

Responsibilities

• Perform repairs, replacements, and installations, including: Painting, drywall repair, patching, and finishing; Floor repair and installation (vinyl, tile, transitions, baseboards); Door, lock, and hardware installation and repair; Light fixture replacement and installation; Basic plumbing (clogs, minor leaks, fixture replacement); Basic electrical work (outlet/switch replacement, breaker resets, troubleshooting); Install and assemble furniture, fixtures, and equipment (FF&E); Support full unit turnovers, including room setup and move-in readiness; Conduct preventative maintenance to minimize recurring issues; Troubleshoot and resolve maintenance issues independently when possible; Maintain tools, supplies, and maintenance inventory.
• Maintain a high standard of cleanliness throughout the building; Perform hands-on janitorial tasks as needed, including: Cleaning common areas, kitchens, hallways, and shared spaces; Trash removal and upkeep of waste areas; Supporting deep cleaning and turnover periods; Step in to ensure building standards are consistently met, even outside normal scope.
• Conduct daily walkthroughs of floors, units, and common areas; Identify maintenance needs, cleanliness issues, and safety concerns; Take immediate action on minor issues and escalate larger ones as needed; Track, prioritize, and follow through on maintenance requests; Maintain logs of completed work and building conditions.
• Serve as a point of contact for students, staff, visitors, and vendors; Maintain a professional and welcoming front desk presence; Manage mail and package operations (logging, organization, distribution); Monitor lobby activity and enforce building policies respectfully; Respond to resident inquiries and basic troubleshooting needs.
• Coordinate access for vendors, contractors, and service providers; Support and oversee vendor work onsite; Report delays, issues, or incomplete work to leadership; Assist in preparing spaces for vendor activity.
• Monitor building for safety hazards and address or report promptly; Ensure hallways, exits, and common areas remain clear and compliant; Assist with incident reporting and documentation; Support adherence to building safety standards.
• Respond to urgent issues such as leaks, lockouts, alarms, and maintenance emergencies; Assist during emergency situations and coordinate with leadership and security; Participate in on-call rotation, including evenings and weekends; Remain reasonably available and able to respond when on-call.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed