Residence Operations Manager

Minerva University•San Francisco, CA

3d•$75,000•Onsite

About The Position

Minerva University is seeking a reliable, proactive, and service-oriented Residence Operations Manager to support daily operations at its San Francisco residence hall. This is a hybrid role that serves as the primary front desk presence while also supporting key aspects of building operations, including cleanliness, maintenance coordination, vendor activity, and resident support. The ideal candidate is highly dependable, detail-oriented, and capable of taking ownership of day-to-day building conditions. In addition to front desk responsibilities, this role requires initiative, sound judgment, and follow-through to ensure the residence hall operates smoothly and maintains a safe, clean, and welcoming environment.

Requirements

Strong customer service and communication skills
Reliable, punctual, and able to work independently
Ability to remain calm and responsive in high-pressure situations
Basic maintenance knowledge or willingness to be trained
Comfortable enforcing policies respectfully and consistently

Nice To Haves

Experience in front desk, hospitality, residential housing, or property management
Familiarity with access control systems or package management processes
CPR/First Aid certification (or willingness to obtain)
Multilingual skills are a plus

Responsibilities

Serve as the primary point of contact for students, staff, visitors, and vendors
Maintain consistent front desk coverage and a professional, welcoming environment
Monitor lobby activity and enforce building policies respectfully and consistently
Manage mail and package operations, including logging, organization, and distribution
Maintain visitor logs, access approvals, and front desk documentation
Respond to resident inquiries and provide timely support and basic troubleshooting
Support day-to-day building operations to ensure a safe, clean, and functional environment
Conduct regular walkthroughs of common areas and residential floors
Identify cleanliness concerns, maintenance needs, and safety issues
Take initiative in addressing minor issues and escalating larger concerns appropriately
Follow through on reported issues to support timely resolution
Maintain basic logs of incidents, maintenance needs, and operational activity
Serve as a first point of contact for maintenance-related issues
Perform minor maintenance tasks such as: Replacing light bulbs, Resetting breakers, Unclogging drains/toilets, Tightening fixtures
Assist with troubleshooting basic appliance issues (e.g., refrigerators, microwaves, washers/dryers)
Coordinate with vendors or facilities leadership for more complex repairs
Perform additional maintenance and facilities-related tasks as needed to support building operations and ensure timely resolution of issues
Assist with coordinating access for vendors, contractors, and service providers
Ensure vendors can complete scheduled work and report any delays or issues
Escalate concerns regarding vendor performance or incomplete work
Monitor building conditions for safety hazards and report concerns promptly
Ensure common areas, hallways, and exits remain clear and safe
Assist with incident documentation and basic compliance tracking
Respond to urgent issues such as lockouts, leaks, alarms, or resident concerns
Assist during emergency situations and coordinate with leadership and security as needed
On-call responsibilities are required, including evenings, weekends, and emergency response, regardless of onsite living status. While on-call, the employee is expected to remain reasonably available and able to respond within an appropriate timeframe if needed