Residence Manager

The Jewish Board•New York, NY

About The Position

The Residence Manager is responsible for the effective operation of their assigned Individualized Residential Alternatives (IRA) home(s) or Intermediate Care Facility (ICF) unit(s) serving adults with intellectual and developmental disabilities. Reporting to the Director of Residential Services, the Residence Manager oversees the day-to- day operations and direct care provided to individuals for their assigned homes/units in line with the applicable DOH, OPWDD, CARF and Jewish Board regulations and standards of care. They directly supervise Direct Service Professionals (DSPs), create and maintain schedules, ensure consistent and appropriate program coverage, and provide on-call and crisis support. Residence Managers are a critical member of the interdisciplinary team, working collaboratively with staff, colleagues, individuals, families and external providers to provide consistent and good quality care to individuals that supports their health, safety and individualized life goals and preferences.

Requirements

Ability to supervise and train staff.
Effective and leadership and team building skills.
Ability to apply regulatory standards.
Be technology savvy
Organized and meticulous
Strong collaborator
High School Diploma or GED required.
Minimum of 3 years working with individuals with intellectual and developmental disabilities (IDD).
At least 2 years of supervisory experience in a residential or human services setting.
Microsoft Office (Word, PowerPoint, Excel, Outlook); comfortable and proficient using audio video platforms (i.e., Zoom, Teams), Electronic Health Record (HER) applications.

Nice To Haves

Associate’s degree in human services or a related field preferred.
Familiarity with OPWDD and DOH regulations and policies strongly preferred.
A valid NYS Driver’s License preferred.
SCIP-R, CPR or AMAP trained and certified preferred.

Responsibilities

Direct supervision of home/unit DSPs that includes consistent, scheduled and documented formal individual supervision. Conduct regular performance evaluations and provide timely supervisory feedback.
Conduct weekly home/unit DSP meetings and ensure that staff on all shifts have access to meeting minutes and that meeting days and times are rotated to allow staff on all shifts to participate.
Participate in recruiting, hiring, performance management and termination per regulations and agency guidelines.
Provide ongoing training to direct support professionals and ensure that DSPs have completed required trainings in a timely manner.
Coach, mentor and train staff toward excellence in service delivery and professional growth utilizing supervision meetings, team meetings, modeling, and time spent with staff on units.
Maintain weekly schedule and ensure appropriate program coverage, vacation approvals and staff time and attendance including scheduling overtime and per diem staff.
Conduct at least one early morning and one late evening site observation weekly, in addition to routine, daily observations. Conduct at least one overnight and one weekend site observation monthly.
Conduct a daily review of MyAvatar (HER system) to ensure timely completion of all required documentation and monitor compliance.
May be necessary to participate up to two days per week as part of the staff ratio for coverage and support.
Escalade risks and challenges up to program leadership in a timely manner.
Ensure the health and safety of both the individuals we support and our staff by implementing and enforcing all internal policies and procedures.
Collaborate with QIDAs (ICF)BIS (IRAs) and the Recreational Coordinator to develop and publish a community inclusion and integration calendar. Oversee daily activities, excursions, and trips, ensuring compliance with Sabbath programming and religious customs.
Assist with and, if necessary, drive individuals to medical appointments and community engagements.
Use the medical tracker to manage and monitor healthcare appointments. Review, schedule, and update appointment details and notes. Complete appointment information in the HER systems.
Ensure proper use, maintenance, and availability of individual adaptive equipment dan physical site safety.
Collaborate with interdisciplinary teams (e.g., behavior specialists, nurses, day program staff) to support individuals’ well-being and assist with managing behavioral health challenges.
Promote individual’s choice and preferences building on their abilities and skills and is supportive of person-centered philosophy.
Monitor staff logs and shift summaries to ensure quality, consistency, and compliance.
Enter and review treatment plans, individual notes, daily logs in the computer and Electronic Health Record HER systems.
Ensure compliance with OPWDD, OSHA, CARF, DOH, Medicaid, and other regulatory requirements.
Coordinate and observe monthly fire drills.
Perform and assist with internal audits, including site observations, physical inspections, and daily checks.
Report and submit work orders for necessary repairs.
Participate in scheduled and unscheduled state audits to ensure the residences meet the requirements of DOH, OPWDD and CARF audits and surveys.
Oversee timely incident reporting and internal documentation, implement recommendations from the collection, and ensure accurate entry into the Alltrac system.
Follow compliance guidelines and support the POCA (Plan of Corrective Action) process.
Collaborate with the ICF department team to implement recommendations.
Develop and publish bi-weekly staff schedules and submit a copy to the Program Coordinator and the Director of Residential Services.
Oversee billing, recruitment paperwork, e-PAF, RTHs, petty cash, and maintain personal allowance accounts.
Maintain regular communication with families and guardians.
Attend monthly managerial and IDT meetings.
Provide on-call coverage during after hours, weekends, and holidays, unless exempted with written approval for granted accommodation or ongoing religious reasons.
Respond to emergency calls within 20 minutes and provide guidance or coverage as needed.
Cover staff shortages or absences to maintain minimum required staffing ratios.
Cover for other managers/residences as required.
Must work at least one weekend day per month.
Performed additional responsibilities as assigned to support the program’s mission, operations and ensure high-quality care.