TRC - Residence Manager

The Resource Center•Dunkirk, NY

7d•Onsite

About The Position

The Residence Manager is responsible for the day-to-day operation and management of the residence. This role provides supervision and assistance to residence staff, ensuring the implementation of individualized programming for each resident. The manager also assists the Residence Coordinator in developing, monitoring, and updating residential habilitation plans and provides direct input into the assessment, design, and implementation of individual behavior management programs.

Requirements

Valid driver’s license with acceptable driving record.
High school diploma or GED plus five (5) years’ work experience with favorable work history, preferably in a field of human services.
Minimum of one (1) year of management/supervisory/administrative capacity.
Experience serving individuals with disabilities, including treatment/service planning strongly preferred.
Associate Degree plus five (5) years’ work experience with favorable work history, preferably in a field of human services (for Residence Manager II).
Minimum of one (1) year of management/supervisory/administrative capacity (for Residence Manager II).
Bachelor’s Degree plus five (5) years of progressive work experience, preferably in a field of human services (for Residence Manager III).
Minimum of one (1) year of management/supervisory/administrative capacity (for Residence Manager III).
All Residence Managers are required to obtain the Front-Line Supervisor NADSP Certification within the first year.
Strong leadership and teambuilding skills, including effective hiring and staffing, directing others, developing direct reports, motivating others, and confronting direct reports.
Strong interpersonal skills including compassion, integrity, trust, ethics, and values consistent with the mission of The Resource Center.
Action oriented and committed to customer satisfaction.
Strong and effective time management, organizational, and problem-solving skills.
Ability to establish and adhere to identified priorities, timely decision making, and planning.
Reliability, adaptability, flexibility, and availability to work non-traditional hours and assume on-call responsibilities.
Ability to oversee the delivery of services and manage staff working on 3 shifts, 7 days/week.
Working knowledge of educational/training techniques for individuals with a developmental disability.
Good written and verbal communication skills.
Good recordkeeping skills and ability to develop and implement written habilitation plans.
Physical condition commensurate with the demands of the job, including ability to lift individuals for transfers/positioning and perform SCIP maneuvers or equivalent.
Lominger Leadership competencies: Timely Decision Making, Directing others, Patience, Perseverance, Fairness to Direct Reports, Dealing with Ambiguity, Decision Quality, Integrity and Trust, Confronting Direct Reports, Time Management, Approachability, Building Effective Teams, Delegation, Motivating Others, Composure, Conflict Management and Managing Diversity.

Nice To Haves

Experience serving individuals with disabilities, including treatment/service planning strongly preferred.
Participation in agency Leadership Career Path maybe substituted for one (1) year of management/supervisory experience.

Responsibilities

Responsible for the administrative supervision of assigned residence staff, including hiring, firing, discipline, performance evaluation, in-service education, training, development and support, staff recognition, and time recording.
Ensures adequate staffing levels and provides direct support coverage as needed.
Conducts staff meetings and ensures the competency and professionalism of assigned staff.
Completes all required new hire paperwork, employee change forms, time sheets, and other personnel-related documentation.
Schedules daily tasks for residence staff to ensure planning and provision of service and care to each individual.
Identifies and addresses staff training needs.
Provides assistance, guidance, support, and training to residential habilitation staff regarding residential habilitation, behaviorally stated objectives, Individual Plans of Protection, healthcare protocols, and individual diets.
Provides crisis intervention support services to residential habilitation staff.
Promotes the treatment of all individuals with dignity and respect through role modeling, training, and direct intervention.
Ensures the health, safety, and comfort of each individual by initiating work orders, completing supply requisitions, meal planning/purchases, and maintaining a clean, well-maintained living environment.
Monitors budget expenditures, including fiscal responsibility for petty cash and person-supported personal funds.
Ensures the security of all funds, property, and supplies at the residence.
Coordinates transportation for Day Program Services, medical appointments, recreational outings, and family visits, including scheduling of residence-owned vans and staff.
Ensures all duties are consistent with and in compliance with regulatory requirements and TRC policy and procedure.
Responsible for internal and external maintenance and upkeep of the assigned residence, including snow removal.
Ensures all staff have received training on policies and procedures, instruction manuals, emergency procedures, and consumer information.
Ensures policy and procedure manuals and consumer records are accessible, accurate, thorough, and up-to-date.
Handles day-to-day problems and follows established emergency procedures.
Conducts pre-placement visits and makes recommendations regarding applicant appropriateness for placement.
Participates in quality assurance processes, internal quality assurance, and OMRDD certification processes.
Participates in assigned trainings.
Participates in and implements a daily schedule of activities and/or services based on behaviorally-written goals and objectives, in accordance with each individual’s program plan.
Provides direct input in the assessment, design, and implementation of individual behavior support programs.
Attends annual, semi-annual review, and/or other team meetings as necessary.
Advises team members of significant problems or progress regarding individual treatment planning and implementation.
Monitors and ensures the completion of all required documentation and records of individuals and compiles information to document progress.
Assists in the adjustment of milestones as needed.
Assists in the development, monitoring, and updates of Staff Action Plans and Individual Plans of Protection.
Maintains and promotes open communication with individuals’ families and correspondents.
Provides direct care and direct support services to individuals, including instruction and supervision in personal care, daily living, and community activities.
Assists individuals in pursuing personal interests in the community and at the residence.
Provides crisis intervention support services to individuals.
Maintains NYS Medication Administration Certification and administers medications as prescribed.
Intervenes and reports any incidences or unusual occurrences as per policy/procedure and ensures immediate protective action is taken.
Models appropriate interaction with individuals.
Performs any other related duties assigned.