Residence Manager - Opwdd

SCO Family of Services•Kew Gardens, NY

3d•Onsite

About The Position

The Residence Manager is responsible for ensuring the well-being and proper care of individuals receiving services, adhering to program plans, budgets, and regulatory standards. This role involves direct oversight of staff, facility maintenance, and fostering a safe, inclusive, and homelike environment. The manager also plays a key role in HR functions, compliance, and ensuring all documentation and reporting requirements are met.

Requirements

A high school diploma or GED is required.
Minimum 3 years of experience working with individuals with developmental disabilities, preferably in a residential or treatment setting.
A minimum of 3 years of administrative/managerial experience with individuals with behavioral health challenges.
Must complete and maintain Medication Administration certification (AMAP) to maintain employment.
SCIP-R, CPR, and First Aid & AED certifications are required to be obtained and maintained.
A valid NYS Driver’s License is required.
Strong written, verbal, and organizational skills.
Proficiency in Microsoft Office and basic computer applications.

Nice To Haves

An associate or bachelor’s degree in human services is preferred.
QIDP certification preferred.

Responsibilities

Ensure all individuals receive services outlined within their program plans, including Life Plans, IPOPs, Safeguards, and CFAs.
Ensure spending aligns with the program’s approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
Promote community inclusion, independence, individualization, and productivity.
Monitor health, safety, and well-being through coordination with medical professionals and clinical teams.
Attend semi-annual, annual, and special meetings at schools and/or day programs.
Monitor and safeguard the individual’s personal belongings.
Collaborate with nursing staff, including medication monitoring, timely medical appointments, and medication orders.
Conduct monthly staff meetings in conjunction with training requirements set forth by program leadership and regulatory standards.
Ensure quarterly drug regimen pharmacy reviews are completed and filed.
Verify documentation of contact with schools, day programs, and families.
Provide ongoing supervision and support of Assistant Managers and DSPs.
Ensure adequate shift coverage and notify the Program Coordinator of staffing issues.
Write and present performance evaluations within 3 months of hire and annually thereafter.
Provide timely in-house training and orientation for new employees and contracted workers.
Observe and ensure staff are implementing/documenting goals and behavior support plans correctly.
Inform the Program Coordinator of outstanding staff performance or disciplinary concerns.
Maintain OPWDD and agency PNA standards.
Accurately reconcile Accufund at least monthly.
Ensure accurate documentation of in-house logs, occurrence logs, and training in-services.
Responsible for hiring, training, evaluating, and terminating residence staff in conjunction with the Program Coordinator and HR Department.
Ensure fire drills are scheduled, conducted, and documented in accordance with regulatory standards.
Maintain fire safety logs, medication records, and other regulatory documentation.
Collaborate with the Performance Quality Improvement (PQI) team on incident investigations and Justice Center reviews.
Submit documentation requested by investigators within 24 hours.
Adhere to agency policies and attend required meetings.
Oversee cleanliness, safety, and maintenance of the residence.
Facilitate a non-institutional homelike environment.
Maintain curb appeal to neighborhood standards.
Conduct regular facility walkthroughs and address maintenance needs monthly, including but not limited to the Facility Observation Checklist.
Ensure vehicle maintenance and inspections are completed and logged.
Order and maintain needed program and recreational supplies.
Foster positive relationships with families, guardians, neighbors, and other stakeholders.
Communicate professionally with schools, day programs, and families.
Act as a role model and resource for staff.
Perform DSP duties when necessary to ensure residence safety and care.
Demonstrate understanding of agency philosophy regarding behavior modification, communication, and inclusion.
Demonstrate understanding and abides by 624 regulations in terms of properly recognizing, intervening, and the timely reporting of abuse, as well as the provision of individual protection.
On call 24/7 to respond promptly and with good judgment.
Report to residence if needed.
Maintain compliance with assigned LMS training and ensures that staff do the same.
Attend training, demonstrate understanding, and ensure proper implementation of Electronic Health Record systems.
Demonstrate understanding of and adherence to standards of Corporate Compliance.
Ensure accurate and timely submission of documents required for billing.
Coordinate weekly schedule with Assistant Manager to provide maximum shift oversight.
Demonstrate flexibility with schedule based on house needs and increased focus on shifts that require heightened training/oversight.
Develop/maintain Environmental Protection Plans (EPP) in accordance with regulations.
Demonstrate ability to implement EPPs.
Maintain items needed for EPP implementation.
Complete payroll timely and accurately.
Respond timely and effectively to issues identified in consumer satisfaction surveys and other feedback mechanisms.
Input complete and accurate Key Performance Indicator (KPI) data monthly.
Other duties as assigned by the Program Coordinator.