RESIDENCE MANAGER
About The Position
The Residence Manager is responsible for ensuring the residence operates in alignment with each individual's service plan and required supports, while maintaining full compliance with applicable regulations, agency policies, and procedures. This role involves managing all aspects of a residential program, ensuring the safety, well-being, and personal growth of the individuals supported. The manager will handle high-pressure situations, collaborate with other departments and families, oversee staff training and development, manage Individual Service Plans (ISP) and Behavior Support Plans, ensure health and safety standards, maintain budgets, and manage administrative tasks including payroll and scheduling.
Requirements
- At least 3 years of experience in the Intellectual and Developmental Disabilities (I/DD) field
- Experience with medically complex individuals
- Strong knowledge of OPWDD regulations
- Valid and clean New York State driver’s license
- Excellent communication, leadership, and organizational skills
- Demonstrated ability to exercise mature judgment and respond to emergencies professionally
- Smartphone required.
Nice To Haves
- Bachelor’s degree in human services or a related field
- Medical ICF experience a plus
- Familiarity with eVero, ADP, and Microsoft Office
Responsibilities
- Manage all aspects of a residential program, ensuring the safety, well-being, and personal growth of the individuals supported.
- Handle high-pressure situations involving behavioral issues and emergencies with professionalism and care.
- Collaborate and communicate with other departments, providing updates to ensure seamless delivery of services.
- Proactively communicate with families to provide updates on the individuals within the residence.
- Oversee the training and development of direct care staff, including Assistant Managers, to maintain a high standard of service.
- Support the recruitment efforts for the house including interviewing and selection of candidates.
- Create and manage Individual Service Plans (ISP) and ensuring they meet both OPWDD and agency regulations.
- Oversee the implementation of Behavior Support Plans and strategies.
- Oversee health and fire safety standards, ensuring adherence to policies and legal regulations.
- Maintain and monitor budgets, ensuring fiscal procedures are sound and documented accurately including review and approval of billing services for the individuals.
- Adhering to OPWDD and agency standards within the residential house and participating in internal and external audits.
- Manage administrative tasks within the residence including payroll, daily oversight of time/attendance, scheduling and performance evaluations.
Benefits
- Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment.
- Dental Benefits: Employer-paid.
- Vision Plan
- Accident Insurance
- Critical Illness Insurance
- Pet Insurance
- Identity Theft & Fraud Protection
- Legal Services
- 403(B) Retirement Plan: Organization match of up to 5%.
- Life Insurance: Employer sponsored
- Tuition Assistance
- Section 125 Flexible Spending Program
- Additional Voluntary Life Insurance and Long-Term Disability Benefits
- Up to 80 hours of vacation during the first calendar year of employment. Employees accrue an additional 8 vacation hours each subsequent calendar year, up to a maximum of 120 hours.
- Up to 40 hours of personal time per calendar year.
- 10 paid holidays.
- Opportunity to qualify for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
