Residence Manager

Richmond Community Serv•City of White Plains, NY

3d•$32 - $35•Onsite

About The Position

This is an outstanding opportunity for an experienced human services professional who thrives in a fast-paced environment, values accountability and teamwork, and wants to make a direct impact on the lives of the people we support and the staff who support them. We're seeking a passionate, skilled, and people-focused Residence Manager to lead one of our residential programs. This is more than an operations role—it's an opportunity to shape culture, develop staff, strengthen services, and make a lasting impact on the lives of the people we support. If you're the type of leader who believes in person-centered care, values strong relationships, and knows that great outcomes start with great teams, we'd love to meet you. As a Residence Manager, you will be entrusted with leading a home where individuals with intellectual and developmental disabilities can thrive, pursue their goals, and live meaningful lives. You will set the tone for excellence by coaching and developing staff, ensuring regulatory compliance, fostering family partnerships, and creating an environment where both employees and the people we support feel valued, respected, and empowered. This role is ideal for someone who enjoys balancing leadership, mentorship, operations, and advocacy while making a tangible difference every day.

Requirements

Bachelor's Degree in Human Services, Psychology, Social Work, Healthcare Administration, or a related field (Master's Degree preferred)
3–5 years of experience supporting people with intellectual and developmental disabilities
At least 2 years of supervisory or management experience in residential, healthcare, or community-based services
Strong working knowledge of OPWDD regulations, person-centered planning, and quality service delivery
Exceptional leadership, communication, coaching, and relationship-building skills
The ability to manage competing priorities while remaining calm, organized, and solutions-focused
Valid driver's license and reliable transportation

Nice To Haves

Master's Degree

Responsibilities

Supervise, coach, mentor, and develop Direct Support Professionals across all shifts
Foster a positive, accountable, and engaged team culture
Provide ongoing guidance, support, and performance feedback to help staff grow professionally
Serve as a visible and accessible leader within the residence
Ensure high-quality, person-centered supports that promote independence, dignity, choice, and community inclusion
Partner with families, clinical teams, and interdisciplinary professionals to achieve meaningful outcomes
Monitor service delivery to ensure individual needs, preferences, and goals are consistently met
Oversee staffing, scheduling, payroll review, call-out management, and daily program operations
Ensure appropriate staffing coverage and continuity of care
Maintain a safe, organized, and welcoming home environment
Maintain compliance with OPWDD regulations, agency policies, billing requirements, safeguards, Life Plans, and documentation standards
Prepare for and participate in audits, surveys, and quality assurance activities
Identify opportunities for improvement and implement solutions proactively