Residence Life Desk Staff

Universities of Wisconsin • Superior, WI

1d • Onsite

About The Position

This position involves providing customer service and managing desk operations within a residence hall. The Desk Staff member will interact with residents, staff, and guests, handle monetary transactions, manage mail and equipment, and maintain accurate records. Strong communication and attention to detail are essential.

Requirements

• Must be a student in good academic standing (if incoming freshman GPA guideline is waived, but they must be in good academic standing their first semester and beyond to continue employment)
• Experience with handling money
• Experience with detail oriented tasks
• Customer service experience

Nice To Haves

• Residence hall students preferred

Responsibilities

• Provide quality customer service by dealing with residents, staff, and guests in a polite and courteous manner.
• Attend to customers promptly and effectively.
• Provide quick, accurate information to residents and guests; finding out the answer to questions and making referrals when necessary.
• Maintain proper desk atmosphere/etiquette.
• Handle money transactions for all sales and equipment rental.
• Manage the cash box accurately, record starting and ending cash, write receipts and submit deposits.
• Record and distribute mail accurately (Ross-Hawkes only).
• Accurately record check-outs and check-ins of all rental equipment.
• Maintain accurate inventories of food and sale items.
• Complete all assigned tasks.
• Follow all guidelines in the Desk Staff Manual.
• Use professional and appropriate communication when interacting with residents, staff, and guests.
• Communicate clearly in both written and oral communication.
• Establish positive and open lines of communication with fellow Desk Staff members and supervisors.
• Maintain strict confidentiality in working with student files and hall information.
• Communicate problems, questions, concerns and suggestions to immediate supervisor.
• Inform supervisor(s) when supplies/forms are needed at the desk.

Benefits

• Employment will require a criminal background check.
• Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed